Job details
Job type full-time
Full job description
At delta dental, our strategy is only as strong as the people who execute it! we are hiring individuals that are not just right for today but also for our futureWe have built a foundation of high-trust by treating all people with dignity, making and keeping commitments, and consistently striving to do the right thingOur leaders optimistically share future possibilities to inspire and motivate others toward their full potentialWe expect our employees to find ways to embrace positive change, be curious and challenge the status quo, and provide solutions to unmet problemsJoining delta dental means joining a culture focused on fostering development, building genuine connections, recognizing each other’s strengths and sharing in successes.
Our ux team is looking for a customer-centric user research and insights expert with a background in product design.
This ux researcher is a passionate and experienced with advocating human-centered design and the value of user insight across the full design lifecycleIn this role, you will create understanding and empathy around user needs, stated and unstated, for your entire product team including designers, product managers, and engineersYou will work closely with designers to explore new experiences, concepts and features that advance our goal to be a trusted health partner of delta dental customersThis is a full-time position working out of our recently renovated, modern office just steps from bart in oakland.
Our ux team is focused on creating a completely new digital service experience for our customers using insights and data driven decisionsYour research will help us create useful, usable, and delightful new products and features for people as well as continually innovating on our existing productsYour job will be to help our designers solve problems, find opportunities, validate concepts, and refine them.
How you will make an impact:
Designs, plans and runs user research studies, including personally conducting sessions
Utilizes a repertoire of tools and techniques to gather insights and feedback regarding customers and product experiences
Works closely with design and product to understand complexities of product challenges and related research questions
Identifies user research approach, priorities, and deliverables that address design goals and provide appropriate recommendations
Engages with stakeholders, product owners, engineers, content strategists, business owners, and other designers.
Communicate research insights concretely and intuitively for the greatest impact
This list is not all-inclusive and you are expected to perform other duties as requested or assigned
What we look for:
Bachelor`s or master’s degree in anthropology, human-computer interaction (hci), human factors, psychology, sociology, or a related field or equivalent practical experience.
5+ years of relevant work experience within user experience, human-computer interaction, applied research setting, and/or product research and development.
Experience with research design utilizing various methods including but not limited to usability studies, in-depth interviews, contextual inquiry, concept testing, and surveys.
Relevant product research experience, an end-to-end, usability, in a generative or evaluative setting.
Strong understanding of the strengths and shortcomings of different research methods, including when and Apply Now them during the product development process.
Proficiency in evangelizing and communicating user research findings with cross-functional partners to drive impact.
Entrepreneurial, self-driven, growth mindset with a professional presence.
Strong organizational and time management skills.
Benefits and perks:
12 days starting vacation, 12 holidays, 9 sick days and your birthday off!
Low-cost premium medical insurance options
100% paid dental and vision insurance
Generous 401(k) matching and flat contribution
Social responsibility and volunteer opportunities, including 16 paid volunteer hours annually
Employee livewell program, focusing on overall employee well-being.
Fertility and diabetes benefits
Employee discount program: at&t/verizon, entertainment, travel, and more!
Culture of learning: career development and tuition reimbursement
Career growth: we love promoting from within
#li-di1
At delta dental we: promote accountability, integrity and collaboration: our employees are collaborative, self-aware, and ethicalIt is our expectation to do the right thing and follow through on commitmentsFoster professional development: our employees take ownership of developing themselves and others through coaching, mentoring and providing/being open to constructive feedback and identifying learning opportunitiesValue customers and cultivate positive experiences: our employees take time to build rapport with customers, while anticipating and exceeding their needs to ensure positive outcomes.
If you think this sounds like you, let’s chatWe would love to tell you more!
To see some of the smiling faces behind delta dental and to learn more about what our values and culture look like in action, connect with us on social media: @lifeatddins on facebook and instagram, @deltadentalins on twitter, and delta dental insOn linkedinAbout delta dental delta dental covers more americans than any other dental benefits providerOur vision is to motivate and empower every employee so we’re all inspired to take exceptional care of our customers, providers and each otherOur enterprise strategy focuses on pillars of growth and diversification, supported by the platforms of culture and people, process and technologyOur employees take pride working for a purpose-driven organization and live our values of trust, service, excellence and innovationWe are part of the delta dental plans association, a network of companies that provides dental coverage to 74 million people in the u.sDelta dental of california, delta dental of new york, inc., delta dental of pennsylvania and delta dental insurance company, together with our affiliate companies, form one of the nation’s largest dental benefits delivery systems, covering 33 million enrolleesAll of our companies are members, or affiliates of members, of the delta dental plans association, a network of 39 delta dental companies throughout the countryDelta dental provides equal employment opportunities (eeo) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other classification protected by federal or state lawIn addition to federal law requirements, delta dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilitiesThis policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Unfortunately, our delta dental enterprise is unable to hire individuals residing in alaska, north dakota, nebraska, hawaii, oklahoma, vermont, maine, west virginia, new hampshire, wyoming, puerto rico or other us territories at this time.
Proof of eligibility to work in the united states must be provided if selected for hire.
