Job details
Salary $13 an hour job type full-time part-time
Full job description
United states, north dakota, minot
Dlv operations
07-sep-2021
Ref #: 8383 how you`ll help us keep climbing (overview & key responsibilities)
As an elite service associate, you will join a service focused team, focused on listening to, caring for and connecting with customers with a specific focus on our diamond elite agenciesIn this role you will answer calls in an efficient, courteous and accurate manner, while assessing customer needs and offer solutions and additional productsIdeal candidates should demonstrate the desire to make our customers travel not only superior but memorableDelta vacationsis one of the largest travel wholesalers in the united states and is a wholly owned subsidiary of delta air lines.
This is a full time onlyposition that allows you to work from home including a 9-week virtual paid training.the starting wage is $13.00 per hour, with ongoing career and compensation advancement opportunitiesIn addition, we are proud to offer a competitive benefit package which includes medical, dental, and vision coverage optionsOther benefits include 401k, profit sharing paid vacation, paid holidays and personal time offIn partnership with delta air lines, we also offer air travel privileges and low-cost vacation opportunities.
Elite service associates connect with customers via phone and create an experience where customers know they have been heard, understood, feel valued and importantThis is accomplished by:
Effective listening
Quickly identifying and owning customer issues
Actively searching for solutions to problems
Making quality decisions
Interacting with a globally diverse group of customers and colleagues
Commendable and priority handling of inbound service calls.
Communicating applicable information to customers regarding dlv inc.`s products, services, policies and procedures.
Elite service associates demonstrate strong verbal and written communication skills, a professional attitude, excellent dependability, the ability to handle stressful situations, possess strong computer skills, flexibility in a fast-paced environment, and the ability to learn and react quicklyAssociates must understand and adhere to all delta vacations incPolicies and procedures.
At delta vacations, we strive to provide you with the tools and resources necessary to be successful in your job, and with the support and work environment that leads to a positive and enjoyable work life.successful candidates will participate in a comprehensive virtual training for up to 9 weeks which includes instruction, observation, exams and performance measuresThe new hire training will be monday through friday 8:30am 5:00pm cst.after training, we will assign new employees to a permanent shift that is different than your training shift which may include evenings and weekends.it may be necessary, given the business need, to work over-time, as needed.when you work from home, an appropriate set-up including a quiet place and high-speed internet is required.
What you need to succeed (minimum qualifications) be at least 18 years of ageHigh school diploma, ged or high school equivalency, and must be authorized to work in the united statesBe willing to work full time (delta vacations does not offer part-time schedules) computer skills and comfort with navigating web-based and airline-specific software applications, email, and internet searchesMust live in a location with dedicated high-speed internet with connection speeds of 10 mbps upload and 25 mbps download Ability to multi-task duties as well as the ability to understand multiple products demonstrate clear, pleasant, courteous, good verbal and written communication using appropriate grammar, tone, and pronunciationProven reliable and committed by maintaining excellent attendance, performance, self-motivation and goal attainmentSuccessfully pass a pre-employment background check and drug testEmbraces diverse people, thinking and stylesConsistently makes safety and security, of self and others, the priorityWhere permitted by applicable law, must have received or be willing to receive the covid-19 vaccine by date of hire to be considered for u.s.-based job, if not currently employed by delta air lines, incWhat will give you a competitive edge (preferred qualifications)
One year of experience working in customer service, call engagement center setting, and/or travel industry preferred< go back
