United states, georgia, atlanta
Hr & labor
29-sep-2021
Ref #: 9850
Linkedin tag: #li-dm how you`ll help us keep climbing (overview & key responsibilities)
Delta air lines human resources service delivery team is seeking a remote coordinator to support our ask hr employee support teamThis role will be a part of a team of ask hr employee support representatives who are responsible for the case management of hr inquiries initiated by employees and retireesThis is a new tiered service delivery operating model and will continue to evolve with a mixture of people, process, and technology over the next 2-3 yearsThis role will help to deliver hrsd`s execution of the ask hr model to inform, educate, and inspire behavior change across delta employees around the many functions, benefits, programs and services offered by the division of hr.
The position will work very closely with ask hr team members, leadership, employees and retirees.
Actively work the with servicenow technology platform as the case management tool used to receive and respond to employee questions/ requests/ and issues on a daily basis.
Apply strategic and critical thinking attributes to ensure understanding of the question and concern being managed to ensure accurate and timely delivery of case responses.
Continuously seek to expand business knowledge across hr functions and divisions.
Attend frequent team meetings to obtain updates, answer questions, and continuously escalate issues and/or themes for leaders
Coordinate with ask hr leaders, hr function leaders and smes to successfullyescalate issues, resolve questions/concerns in a timely and expeditious manner in accordance with our service level agreement.
Provide execution support to ad-hoc requests for special projects and urgent updates/changes to our businessWhat you need to succeed (minimum qualifications)
Bachelor`s degree in business, human resources, communications or related field preferred.
5+ years experience in human resources, customer service, operationsand/or service delivery center.
Experience with servicenow or similar system and case management utilizing a tiered escalation model.
Ability to problem solve, deep dive solutions and interpret policy/procedure while working independently
Flexibility to work extended hours and select weekends as necessary to meet quotas and fluctuating business needs.
Excellent communication and written skills with passion to empathize with employee.
Working knowledge of ms office and computer navigation required
Where permitted by applicable law, must have received or be willing to receive the covid-19 vaccine by date of hire to be considered for u.s.-based job, if not currently employed by delta air lines, incWhat will give you a competitive edge (preferred qualifications)
Strong ability to use resources to come up with creative solutions to problems
Can work effectively in an autonomous work environment < go back
