About dexcom:
Dexcom, incEmpowers people to take control of diabetes through innovative continuous glucose monitoring (cgm) systemsHeadquartered in san diego, california, dexcom has emerged as a leader of diabetes care technologyBy listening to the needs of users, caregivers, and providers, dexcom simplifies and improves diabete
About dexcom:
Founded in 1999, dexcom, incProvides continuous glucose monitoring technology to help patients and their clinicians better manage diabetesSince our inception, we have focused on better outcomes for patients, caregivers, and clinicians by delivering solutions for people with diabetes - while empowering our community to take control of diabetes.
Position summary:
The channel account manager is a partner for our contracted distributors in an effort to coordinate and collaborate on ease of prescribing and simplicity of patients receiving dexcom cgmThis person will monitor service levels, quality of service to patients, feedback acquired by dexcom based on patient interactions, make recommendations to process/procedure changes and continue evaluation of sales trainingThey will also work cross functionally to seek opportunities to increase sales.
Essential duties and responsibilities:
Establish productive, professional relationships with distributor partners
Developing and executing strategic plans for achieving and exceeding sales and customer experience goals
As needed, works with internal sales project staff throughout the sales process to ensure service levels are achieved
Evaluates sales process and makes recommendations to decrease order cycle times
Collaborates cross-functionally and with distributor partners on opportunities to increase sales opportunities
Identifies avenues to maximize customer benefits in coordination with sales
Resolves customer escalation issues related to assigned accounts
Ability to present to prospective client stakeholders
Excellent customer service, and oral and written communication skillsComfortable working with clients, providers, partners, and internal stakeholders.
Detail-orientedExceptional time management and multi-tasking abilities.
Preferred qualifications:
Experience working with client and strategic partner stakeholders
Familiarity working with databases or other processes dependent on data integrity a plus
Experience in processing dme orders
Leadership or relationship based experience
Experience and education requirements:
Typically requires a bachelor’s degree and a minimum of 5 – 8 years of related experience.
Travel required:
0-24%
Functional description:
Serves as subject matter expert and assists in the implementation of established procedures set by management related to distributor operationsResponsible for accurate and timely processing of distributor ordersAccountable for monitoring service levels and successful implementation of initiatives, programs, and changes in support of our distributor operations to improve dexcom customer experience.
Functional/business knowledge:
A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways.
Demonstrates further technical development and a track record of project success.
Demonstrates an ability to coordinate multiple projects simultaneously.
Considered a specialist in the field within the function.
Scope:
Assists in determining objectives of assignmentPlan schedules and arranges own activities in accomplishing objectives.
Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
Networks with senior internal and external colleagues in own area of expertise.
Judgement:
Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
Normally receives little instruction on day-to-day work, general instructions on new assignments.
Language skills: must be able to communicate effectively in englishAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manualsAbility to write routine reports and correspondenceAbility to speak effectively before groups of customers or employees of organization.
Workplace type:
The workplace type for this role is assigned deskBased on the nature of your role you will have an assigned desk or office located at a dexcom site and should plan to be onsite approximately 4-5 days per week.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact dexcom talent acquisition at talentacquisition@dexcom.com.
An equal opportunity employerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disabilityDexcom’s aap may be viewed upon request by contacting talent acquisition at talentacquisition@dexcom.com.
View the ofccp`s pay transparency non discrimination provision at this link.
