Position overview
Diebold nixdorf is a leading global developer and manufacturer of retail/bankingWe are currently seeking an intermediate field service technicianYou would be expected to perform intermediate installation and minor repairs on all diebold nixdorf products and servicesThis includes scheduled cleanings and other intermediate maintenance on conventional products such as locks, vaults, etcAs well as special project work, as neededThis position may require the use of basic and intermediate hand tools, limited parts and a broad understanding of pc, pc peripherals and network connectivityInstall, debug and provide technical maintenance for hardware and software of products and components within assigned area of responsibility mainly at customer´s premises.
Key responsibilities
Incident handling: perform trouble shooting via detailed analysis of hw and sw failures with the usage of all available diagnostic toolsThis includes repair of hw on component level, cleaning and adjustment of mechanical components and configuration and installation of sw.
Preventive maintenance: perform routine checks according to documented preventative maintenance procedures and refill consumables as directed.
Imac/r: perform installation, movement, addition, change and removal of hardware and software products and components as directed.
Customer training: instruct and train customers on usage and operation of installed hw and sw.
Process tasks: receive briefing for incidents and orders from dispatch functionUpdate dispatch function of all unforeseen issuesProvide detailed debriefing on all performed activitiesProactively inform customers about performed actions.
Continuous improvement process: observe technical or process problems at all times, proactively inform about potential problems and offer improvement suggestions if possible.
Actively use corporate tools and processes for knowledge sharing, e.gKnowledge base to find solutions and provide input for it.
Training: participate in regular hardware and software trainings (on the job, classroom trainings and web-based trainings) according to the corporate training concept and receive certification after passing relevant test.
Required qualifications
Proven track record of more than 1 year service technician with banking/retail experience.
Successfully completed education in it- or mechatronic/electronic-related profession.
In individual cases it is possible to assign the job to an employee, if the essential professional knowledge is acquired by work experience.
Pc literacy and good knowledge and application of the relevant tools and methods.
Product knowledge of relevant industry and basic itil skills preferred.
Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment.
Acceptance of exposure to the outside elements.
Shift adaptability, which would include an on call rotation for evenings and weekends.
Exceptional customer service skills are needed.
Ability to organize and inventory truck stock parts and tools.
Sense of urgency, organizational skills, professional presence and work in team environment.
Ability to pass mvr, background and drug test where required.
Preferred qualifications
Firstline or service technician work experience preferred.
Vocational/trade school preferred
Requisition employer description
Why should you join diebold nixdorf?
Brightest minds + technology and innovation + business transformation the people of diebold nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerceOur culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
–diebold nixdorf is an equal opportunity employer and we value diversity at our companyWe do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
Areas of interestfield service technicians experience levelmid-senior level associate countryunited states primary locationtaunton, massachusetts, united states remote - work from homeyes
