Job details
Salary $28,000 - $40,000 a year job type full-time number of hires for this role 4
Qualifications
Us work authorization (required)
Bachelor`s (preferred)
Help desk: 1 year (preferred)
Windows: 1 year (preferred)
Full job description
Job description
Digacore consulting llc is a rapidly growing it managed technology services company that offers 24/7 comprehensive it services, business it solutions and it consulting services for customersWe are currently seeking a level i computer technician to join our growing teamWe are honored to have been listed in inc5000’s list of fastest growing companies in 2021 and are looking for team members who are eager and driven to learn and grow within a companyCome join our talented and supportive group of technicians and have the opportunity to be challenged and gain new skills.
Basic function
· responsible for handling first level support of service requests in a professional and timely manner relating to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software.
· remote it support to include windows servers, active directory, office365, dns.
· basic network support to include wan and lan connectivity, routers, firewalls, and security.
· basic remote access solution implementation and support: vpn, & terminal services
· monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets.
· system documentation maintenance and review in connectwise.
· professional service communication with customers.
Knowledge, skills, and/or abilities required:
· basic understanding of troubleshooting systems.
· interpersonal skills such as, communication, active listening and professional level customer-care.
· diagnosis skills of technical issues.
· ability to multi-task and adapt to changes quickly.
· ability to quickly learn new software and troubleshooting tools applications.
· typing skills to ensure quick and accurate entry of service request details.
· self-motivated with the ability to work with a sense of urgency.
· ability to recognize when it is appropriate to escalate tickets.
Educational/vocational/previous experience recommendations:
· ba/bs, preferably in computer science or a related field
· a+ or other relevant certification
· 1 year of it or related experience
Job type: full-time
Pay: $28,000.00 - $40,000.00 per year
Benefits:
Health insurance
Life insurance
Paid time off
Professional development assistance
Schedule:
Monday to friday
On call
Education:
Bachelor`s (preferred)
Experience:
Help desk: 1 year (preferred)
Windows: 1 year (preferred)
Willingness to travel:
25% (preferred)
Work location:
One location
Work remotely:
Yes
Work location: one location
