Job details
Job type full-time
Full job description
DiscoverA brighter future.
With us, you’ll do meaningful work from day 1Our collaborative culture is built on three core behaviors: we play to win, we get better every day & we succeed togetherAnd we mean it — we want you to grow and make a difference at one of the world`s leading digital banking and payments companiesWe value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with discover.
Job description
What you’ll do
Provide high-quality and efficient customer service through daily management of a team.
Hire, motivate, recognize, reward, coach, counsel and train direct reports.
Responsible for overall team development, performance, and customer experience while adhering to regulatory requirement.
How you’ll do it
Recommends improvements to processes and procedures to improve overall performance, results, and customer experienceSupports and drives change initiatives.
Manages a team with responsibility for hire/fire decisions, performance appraisals, and pay decisions.
Performs general administrative tasks, including timekeeping, workday transactions, access requests, etc.
Manages team performance to achieve or exceed established goalsProactively monitors daily activities of direct reportsImplements and executes established business strategiesManages workflow through the delegation and reassignment of work activitiesDevelops contests and awards that increase employee loyalty and focus.
Provides guidance to employees on how to handle challenging issuesUtilizes discretionary authority to approve exceptions to procedures to resolve escalated issuesMonitors feedback on a regular basis and escalates issues as appropriateMaintains emotional consistency during times of ambiguity.
Documents coaching, counseling, and corrective action of direct reportsEnsures that activities of the team are in compliance with company policies and procedures, and applicable local, state, and federal laws.
Qualifications you’ll need
The basics
High school diploma or ged
2+ years of experience in collections, customer service, general call center
Bonus points if you have
4+ of experience in collections, customer service, general call center
In lieu of education, 2+ years of experience in leading/managing employees
Full time benefits
Our comprehensive benefits package starts day one and features insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life.
These include:
Paid time off (at minimum, 20 personal days + 7 holidays per year)
Medical/dental/vision/life insurance
Tuition reimbursement for eligible us based employees
401k with company match and fixed contribution
Employee stock purchase plan
Full service cafeteria featuring starbucks and subsidized mindful options
Access to fitness center
Opportunities to volunteer in the community
Development groups and training
On-site health clinics
Onsite employee assistance program counselors
Discover care@work family assistance program (discounted childcare at participating centers, free care.com membership, and subsidized backup care services)
Perks at work (access discounts from over 30,000 merchants, earning wowpoints while you shop)
Inddfs
Zrdfs
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#bi-remote
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What are you waiting for? apply today!
The same way we treat our employees is how we treat all applicants – with respectDiscover financial services is an equal opportunity employer (eeo is the law) We thrive on diversity & inclusionYou will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at discover.
