Job details
Salary up to $19.20 an hour job type full-time
Full job description
DiscoverA brighter future.
First year incentive: up to $2k*
Work from one of our offices in oh, ut, az or de, or remote from home in one of those same states or il
Once you join the team, you will receive an office setup stipend of $250 in your first 30 days and enjoy monthly internet reimbursement of $60
Great news! you are eligible for a cash bonus! bonus is paid in the following increments within 30 days of the following milestones:
$500 following 60 days employed
$500 following 120 days employed
$1000 following 365 days employed
To receive the bonus, you must be employed with discover at the time of paymentBonus payouts are less income tax and deductions.
Job description
Class start date: october or november 2021
Shift requirements: shifts start times of 12:00pm, 1:00pm, 5:00pm, 6:00pm, and 7:00pm est.
All shifts are listed in eastern time and are monday - friday with weekends.
Starting wage: minimum of $16.00 per hour w/shift differential opportunities up to earn up to $19.20 per hour!
Full time benefits
Our comprehensive benefits package starts day one and features insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life.
These include:
Paid time off (at minimum, 20 personal days + 7 holidays per year)
Medical/dental/vision/life insurance
Tuition reimbursement for eligible us based employees
401k with company match and fixed contribution
Employee stock purchase plan
Full service cafeteria featuring starbucks and subsidized mindful options
Access to fitness center
Opportunities to volunteer in the community
Development groups and training
On-site health clinics
Onsite employee assistance program counselors
Discover care@work family assistance program (discounted childcare at participating centers, free care.com membership, and subsidized backup care services)
Perks at work (access discounts from over 30,000 merchants, earning wowpoints while you shop)
What you’ll do
Handle routine customer service inquiries and problems for one to three call type functions via telephone, digital or chat channels through effective communication and problems solving skillsThese routine customer service inquiries require the use of standard screens, scripts and procedures.
Navigate a computerized system for responding and/or troubleshooting to customer questionsMust have excellent verbal communication and problem-solving skills, as well as being comfortable with multi-tasking, as needed.
How you’ll do it
Assists over 100+ customers per day by energetically engaging in a fast-paced, back-to-back call environment via phone, online or chat
Brings empathy to customer inquiries about reward redemptions, customer information updates, card activations, making payments, processing lost or stolen cards, statement and apr inquires, and processes credit line increase and decrease requests
Utilizes multiple systems to respond to, troubleshoot and document customer inquiries
Leverages 2 standard screens, verbatim scripts and procedures
Builds the discover financial brand by providing industry-leading care and innovative solutions
Qualifications you’ll need
The basics
Strong verbal communication and problem-solving skills
Ability to multi-task, as needed, to get the job done
Bonus points if you have
High school diploma or ged
1+ years of experience in related field
A quiet workspace
Internet service with a minimum speed of 5mbps
Personal smartphone or a tablet
#inddfs
#zrdfs
#remote
#bi-remote
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What are you waiting for? apply today!
The same way we treat our employees is how we treat all applicants – with respectDiscover financial services is an equal opportunity employer (eeo is the law) We thrive on diversity & inclusionYou will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at discover.
