Job details
Job type full-time
Full job description
Diversified: connecting organizations with effective collaboration
Take your place on our team - one that shares a dna of excellence, professionalism, dedication and service! with projects in over 50 countries and spanning six continents, we offer opportunities in a wide array of specialties and locations, empowering you to mold your career path to fit evolving needs and interests.
Our dedication in delivering exceptional service, keen drive to encourage the internal pursuit of maturing career interests and our pliability towards the day to day lives of all who make us whole, thus making us more than a team – here at diversified, we are a family!
The sun never sets on our global team, with more than 50 locations around the worldJust imagine what’s on the horizon for you as a member of the diversified family!
Culture
We are passionate about what we do, connecting people, technology and experiences, where and when it matters mostWe strive to attract employees who are committed to excellence, ambitious and want to work with an organization that rewards performance, values loyalty and is dedicated to achieving mutually beneficial outcomesWe are committed to supporting employee growth and providing opportunities to continually learn and develop their skills.
Connect to your future at diversified, where if you can dream it, you can do it.
About the role
Uc remote support technician - ½ time remote indianapolis, in (ave)
The adopt uc support technician reports to and works within an assigned client, providing support for av and uc needsThe most important requirement for this role is the ability to create and maintain a client relationship which results in superior client satisfactionSupport normally includes multiple aspects, such as trouble tickets, escalation, meeting/conference/events assists, inventory tracking, reporting, and proactive systems maintenance.
Primary duties and responsibilities:
Be the front door for initial client calls for uc help desk support and event needs.
O using the following tools: servicenow, connectwise, cisco control hub, vyopta, cisco webex, ms teams, remote desktop, qsys, crestron toolbox.
Setup and produce video conference events for end-user meetings/conferences using uc tools like ms teams, webex, and web streaming platforms
Manage and schedule events and dry runs.
Open and manage trouble tickets in client and diversified’s ticketing systems
Close collaboration with client-based personnel/teams and departments.
Close collaboration with other contractors/subcontractors within the same space.
Perform routine preventive maintenance of av and uc systems, ensuring a ready to use state.
Perform resolution and/or escalation of any system/equipment repair faults discovered within systems.
Interface/liaison with others in efforts related to equipment faults and repair needs.
Interface/liaison with manufacturers/vendors to facilitate equipment repair needs (as rmas).
Develop and manage/maintain an inventory tracking/recording mechanism.
Track/update repair needs, work duties and events within ticketing systems.
Produce summary and detailed reports.
Maintain functional aspects of technical systems for an optimal ready to use state.
Continue to progress elevated technical skills related to technical systems characteristics.
Continue to grow and hone soft skills related to satisfactory client relationships.
Create proper reporting materials to help express the value of the role to the client.
Create an atmosphere of pleasure and confidence with the diversified client experience.
Physical working environment:
Normally provided a working area within an office/business environmentDependent upon the client, this role is often called to support and perform work on systems located throughout the entire breadth of a client’s building(s) and campus groundsThe daily working conditions may have various demands/situational relationships.
Examples of the demands/situational relationships you may encounter:
Equipment access needs may be located within difficult areas (under conference/meeting room tables, within equipment closets/rooms, behind large displays/walls, within ceiling areas, cramped within small spaces such as kiosks, etc.)
There may be needs to safely lift/handle equipment weighing up to 50 pounds.
There are normally demands for walking great distances on a regular/daily basis.
There may often be needs to traverse up/down stairwells on a regular/daily basis.
There may be needs to work on/at the top area of ladders, electric lifts, or atop scaffolding.
There may be an occasional need to work with hand tools, and/or electric power tooling.
Hot to cold temperatures (and vice-versa) within physical environments may be encountered.
Stresses may arise related to system/equipment failures, or difficult client interactions.
Education/certifications:
A high school diploma (or equivalent) is a minimum requirement for this position.
A background screen and driving records check will be performed for all applicants.
Applicant’s must show a legal ability to work within the united states (via i9 verification).
Preferences will be given to those applicants possessing any of the following characteristics:
•
A postsecondary education degree
A technical school/education certification/degree
Client relations related training/certifications
Avixa cts related certifications
Biamp / qsys related certifications
Crestron related certifications
Networking/it related certifications
Required/desired knowledge, experience and skills:
Superior client relationship management is a requirement for this position (i.eExhibiting the ability to create an atmosphere of tension relief during high stress encounters).
Preference will be given to those applicants possessing any of the following characteristics:
Experience with audio-visual related systems (3-5 years of av support preferred).
Experience with video conferencing, unified communications, and collaboration platforms.
Helpdesk and application support
Remote monitoring tools and troubleshooting capabilities.
Experience in a field related to providing face-to-face client technical systems support.
Experience in a field related to providing technical systems support.
Experience with supporting internal and external client relationships.
Forward-thinking individual, with diligence and efficiency in multi-tasking.
Possessing the ability to take ownership and provide solutions toward resolution.
Excellent communications and client service skills, with consistent follow-through.
Detail oriented and technically savvy.
But wait, there’s more! at diversified, we offer our teams…
Collaborative work environments with dynamic growth opportunities
Our commitment to your ongoing career development and education
Comprehensive competitive benefits package
Opportunities to work on some of the world`s most iconic and innovative projects
The ability to shine as an industry leader
Diversified: imagination engineered
As an industry leading technology provider, diversified proudly connects our dynamic global clientele with the technology solutions that keep them competitive in an evolving marketFrom boardrooms to classrooms, command centers to surgical suites, and stadiums to studios, we turn technology dreams into strategic realities every dayOur passionate team delivers the most innovative solutions, lives on the cutting edge of technology and is constantly growing to better serve our expanding customer-base around the worldConnect to your future at diversified, where if you can dream it, you can do it!
To learn more about becoming part of the diversified team, visit us at http://diversifiedus.com/about/careers/ or email us at careers@diversifiedus.com.
Diversified is an equal employment opportunity employer and all aspects of employment will be based on job requirements, individual qualifications, merit, performance and business needsWe provide equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, veteran status, age, disability or genetic information, or any other applicable characteristic protected under federal, state or local lawWe celebrate diversity and encourage people of all backgrounds to apply for available positions.
Individuals needing assistance or an accommodation to complete an application due to a disability, may contact human resources at 800.811.2771.
