Job details
Salary $70,000 - $90,000 a year job type full-time
Full job description
Description:
The elevator pitch: why will you enjoy this new opportunity?
Dizzion is creating a dynamic, innovative workforce to support our global customer baseWe do not believe in departmental silosWe are looking for the brightest and most talented individuals to be a part of our teamWe select self-starters that consistently execute with a positive “can do” attitude, strong work ethic and an unparalleled commitment to the customer.
Be part of something big! work at home has gained unprecedented momentum in the last year and will be part of the new normal
Recent market trends and circumstances have led to increased demand for dizzion managed desktop as a service providing an incredible financial opportunity to our team
Make a significant impact on an already successful business (inc5000, gartner top daas provider), helping dizzion scale global operations
What is primary need, challenge, and/or problem you will be responsible for?
The customer success engineer (cse) is critical to the success of our customers and is responsible to provide technical best practices in the implementation and deployment of dizzion productsYou will cultivate and maintain strong relationships with our customers ensuring high levels of customer satisfaction and strong technical understanding of our product offerings turning our customers into championsThey are ultimately the voice of our customers.
What will your day look like…
In this role you design, implement, and support vmware horizon view infrastructure and windows server features such as dhcp, dns, file and storage services, active directory domain servicesYou will plan and prioritize a high volume of customer activities and requests to manage customer issues, maintenance and service disruptions, and monitoring customer environmentsYou will be the voice of the customer and build strong relationships with customer technical resources and work directly with them on solution reviews, architecture, and implementation of our products.
Additionally, you will perform software and hardware upgrades, provisioning, and patching during and after-hours including guest vms and templatesYou will participate in a 24/7 on-call rotation and escalation schedule.
Lastly, following asset and change management procedures, you coordinate with dizzion’s customer success management team to conduct customer focused qbrs (quarterly business reviews), measuring customer performance against pre-established business metrics and present new product opportunities.
Requirements:
What other skills give me an advantage?
Bachelor’s degree in it technology-related discipline preferred?or relevant experience??
5?plus years?designing, implementing and supporting?vmware?horizon view?in a production capacity (7.0+ preferred)?
5?plus years designing, implementing and supporting microsoft windows server features,?desktop operating systems (windows server 2012-2019 and windows 10)?and application support?
5?plus years of customer facing interaction and direct end user support?
5 plus years in a managed services environment or a combination of hosting experience and equivalent certification(s)?
Extensive knowledge of networking integrations and communications (routing, firewalling, vpn configurations)??
Extensive?knowledge of system security standards?
Working knowledge of authentication methodologies (ad forest trust, saml,?truesso, radius, etc.)??
Ability to work in a fast paced, sla-bound, 24x7 service provider environment
What is the leadership like for this role? what is the structure and culture of the team like?
The hiring manager for this role is clara carestia, manager of service deliveryClara leads the service delivery department with functional responsibility that includes project management and coordination, technical implementation, and customer supportClara has been with dizzion for 5+ years and brings a broad range of skills and experience working in different functions throughoutWe hire people from various backgroundsIt’s not the language but the tenacity that matters to usWe love to solve business problems.
Benefits
Comprehensive medical (including telehealth), dental and vision plans to fit your needs
Employee assistance program
Employer paid basic life insurance and ad&d
401(k) retirement plan
Self-managed paid time off, work hard and take time when you need it
Generous holiday schedule
Voluntary short and long term disability
We set you up for success, equipping you with the latest and greatest hardware
Awesome co-workers!
Compensation
$70,000 - $90,000 annually (salary to be determined by the education, experience, knowledge, skills and abilities of the applicant, and alignment of market data.)
Quarterly bonus program
Company overview
Dizzion, incIs a leading provider of high-performance managed desktop as a service (daas) to the global remote workforceFounded in 2011, dizzion’s proven end-user cloud platform enables maximum work from home success while protecting business process outsourcers (bpo), enterprise contact centers, healthcare, financial services, and insurance companies with real hipaa, pci-dss and soc 2 type ii complianceCustomers further digital transformation with anycloud global delivery, seamless hybrid it integration, zlink secure endpoints, and cosmos orchestration and analyticsVisit dizzion.com for more information.?dizzion?| work from homeBusiness as usual.
In recruiting for our team, we welcome the unique contributions that all potential candidates can bring in terms of their education, opinions, culture, ethnicity, race, gender identity and expression, nationality, age, languages spoken, veteran’s status, religion, disability, sexual orientation and beliefsAnd if this role is exciting you, we encourage you to apply even if you don’t meet all 100% of the description or qualificationsFinally, and most importantly, we are a proud equal opportunity employerThis position is full-time flsa exempt.
