Job details
Job type full-time
Full job description
Docmatter is an ambitious, growth-stage company that is changing the face of collaboration for the medical community and is hiring exceptional individuals that want to contribute to that missionWe are fast becoming a household name among clinicians worldwide who consistently rely on the docmatter platform to connect with their peers, learn from experts, gain insights, and stay up to date with the latest clinical data, best practices, and therapeutic innovations in medicineOur goal is to bring our innovative platform to every clinician in the world.
We are seeking seasoned individual contributors with enterprise account management experience who are eager to impact the delivery of healthcare at scale by supporting our medical device, pharmaceutical, and biotechnology partnersIn this role, you will have a highly visible, multi-faceted role focused on owning the success of strategic partnerships.
Hear what our doctors are saying: clinician testimonial video
Responsibilities
Work cross-functionally as the project team leader for implementation and ongoing success of the docmatter platform to a small, strategic set of clients
Build relationships and drive long-term strategic alignment with sales, marketing and medical affairs leadership in mid-market and enterprise client accounts
Develop a thorough understanding of large, complex client accounts and develop our partnership strategy based on the politics, priorities, goals and challenges of the client company
Develop and maintain account plans to ensure cross-functional alignment both internally and within the client organization
Shepherd clients through the digital transformation of their commercial and education strategy
Own kpi definition, oversight, and ongoing reporting to client
Define projects and work with docmatter department leads and team members to proactively direct internal docmatter resources
Build and run quarterly business reviews for all of your partners
Regularly present to client teams and in larger format client training meetings
Review internal metrics dashboards and reports to monitor trends and discover early indicators of account trouble or opportunities for account growth
Act as a subject matter expert on docmatter and the business value created for our partners via our proven best practice playbooks
Challenge the status quo
Proactively network within client organization to develop cross-sell and up-sell opportunities
Own and report ongoing success of docmatter partners to customer-facing docmatter department heads
Embody the docmatter values
Requirements
Bachelor`s degree and/or equivalent experience
5+ years experience in senior account management/customer success in the life sciences field
Track record of consistently achieving account expansion and customer satisfaction goals
Strong analytical skills and ability to translate analysis into action plans
Effective team player operating in a fast-paced environment
Demonstrated excellence in verbal, written, and presentation skills
Ability to work independently and organize/manage numerous priorities simultaneously
High integrity with an interest in advancing a social mission
The candidate who will flourish in this role and at this company is an ambitious self-starter
Benefits
Docmatter provides a peer-to-peer collaboration platform that facilitates knowledge transfer across a global network of highly engaged healthcare professionals to provide life-changing patient outcomesWe are well on our way, but new hires are early enough that you will still be able to play a pivotal role in advancing our mission.
We are currently sheltering in place, and working remotely, but we are normally based out of our san francisco headquarters a few blocks from the ferry buildingMost employees work out of the same office, providing you an opportunity to learn, collaborate, and bond with extremely talented, intelligent, and mission-driven colleagues.
All full-time roles include series a equity with significant upside and health, dental and vision, long-term disability, and life insurance.
Our employees are passionate about elevating the practice of medicine and our seasoned leadership team has a breadth of experience across industry and researchCome and join some of the smartest minds in san francisco tackling one of the great opportunities to advance the global medical field!
Docmatter values
Mission-driven
Our singular focus is improving patient outcomes through scalable collaboration
We provide personalized support to clinicians, empowering them with our technology
We accelerate the adoption of best practices by enabling continuous knowledge-sharing across medicine
We believe deeply in our work supporting a global community of clinicians
People-first
We treat each other with respect, kindness, and empathy no matter what
We always assume best intent when disagreeing, or working through challenges
We care about our people, and consistently recognize good work
We are inclusive, and foster an environment of belonging
Operational excellence
We believe in process, measurement, and continuous improvement
We set ambitious goals and embody grit, determination, and perseverance in achieving them
We share resources and work together to solve problems
We are responsive, punctual, and prepared
Collaboration
We are clear, concise, and professional in speech and writing to colleagues and customers
We ask for help when we need it, and prioritize helping each other
We are proactive, honest, and constructive in our communication internally and externally
We maintain composure in stressful situations
Accountability
We do our best work, and hold each other to high standards
We are transparent and question actions inconsistent with our values
We regularly collect and share feedback
We focus on measurable results
