Job details
Salary $106,500 - $130,200 a year
Full job description
Si partner communications manager
Customer success | san francisco, ca or chicago, il or seattle, wa or remote - us
This position is not eligible for employment in the following states: alaska, hawaii, maine, mississippi, north dakota, south dakota, vermont, west virginia and wyoming.
Our agreement with employees
Docusign is committed to building trust and making the world more agree-able for our employees, customers and the communities in which we live and workYou can count on us to listen, be honest, and try our best to do what`s right, every dayAt docusign, everything is equalWe each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their lifeBest of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world betterAnd for that, you`ll be loved by us, our customers, and the world in which we live.
The team
Our customer success team is the largest organization in the world focused entirely on agreement processes and technologiesWe are the agreement expertsWith hundreds of thousands of successful customers worldwide, we know how to help our customers see results
QuicklyAnd that experience is just one of the reasons our customers trust us to connect, automate, and integrate their systems of agreement, everywhere they need to get work doneAs part of our global team of agreement experts – in professional services, customer success management, learning and enablement, and customer support – you`ll bring your knowledge, insights, and proven expertise to help our customers achieve more than they ever thought possible.
This position
The si partner communications manager is responsible for establishing and executing the communication strategy to impact pipeline and revenue generation with si partnersThe si partner communications manager will develop content for internal and external teams to build brand recognition for the partnership between si partners and docusignThe manager will create and execute an internal and external communications strategy and plan as well as create a variety of deliverables for si partners and docusign teamsThe manager will create content that both engages and informs internal sales and marketing teams as well as customers about the value and capabilities of si partnersThe ability to communicate effectively in written and oral communications is a must.
This role requires excellent written and oral communication skills and interpersonal skills, with the ability to communicate to a wide range of stakeholders (internally and externally)In addition, the si partner communications manager must be able to drive conversations and decisions across many of our internal organizations such as marketing, product management, sales and business development.
This position is an individual contributor role reporting to the director, si partner experience and is designated flex.
Responsibilities
Develop, lead, and execute the internal and external communication strategy for docusign si partners to internal teams and to target customers
Manage the strategic and tactical execution of communications-related projects and initiatives
Connect the si partners with various docusign communications teams to drive strategic communication plans and initiatives, including social media, press releases, and customer case studies
Write clear, compelling copy for si partner initiatives, including marketing, sales and internal communications
Create communications strategies that build si partner loyalty programs, brand recognition and customer satisfaction
Create and manage release dates for recurring internal & external publications
Manage projects to ensure content is publication-ready and submitted by the deadline
Execute and manage associated scope, timeline and resources with minimal supervision
Develop and manage detailed, complex, cross-team communication projects that take into account all requirements, constraints, resources, and deliverables associated with defined objectives
Aggregate, organize, and synthesize information in order to communicate with the extended team and management
Communicate goals, roles, responsibilities, and desired program outcomes
Manage reporting for communication-related initiatives
Serve as a point of contact for internal & external teams – including vendors – working on various communication initiatives to ensure team actions remain in synergy, meet required high standards of deliverables and adhere to deadlines
Communicate with the si partner experience director to keep projects aligned with goals
Perform quality control on various projects and deliverables to maintain a consistent, high standard
Adjust schedules and targets on projects as needed
Deliver clear status communication to project teams, stakeholders, and leadership teams
Engage with regional teams about international deployment of capabilities and content
Basic qualifications
Bachelor`s degree in business, marketing or equivalent in work experience
8+ years of communications or marketing experience required
Preferred qualifications
Ability to work in a matrix, enterprise organization with multiple systems
Proven track record of managing communication strategies and initiatives within/for a
Partner program
Management skills including leadership, autonomy, ownership, adaptability,
Self-motivation, highly organized, extremely detail-oriented, works well under pressure
Produces a high volume of accurate deliverables with tight deadlines
Impacts qualified sales opportunity generation
Interpersonal skills, including excellent written and verbal communication
Ability to recognize patterns in data, translate into visuals, and build stories from the
Insights to drive action
Excellent stakeholder management and presentation skills
Advanced knowledge of multiple software systems: microsoft 360, google suite, project
Management software
Based on colorado law, the following details are for colorado individuals only: colorado base salary range: $106,500 - $130,200 and eligible for bonus, equity and benefits.
About us
Docusign helps organizations connect and automate how they prepare, sign, act on, and manage agreementsAs part of the docusign agreement cloud, docusign offers esignature: the world`s #1 way to sign electronically on practically any device, from almost anywhere, at any timeToday, over a million customers and hundreds of millions of users in over 180 countries use docusign to accelerate the process of doing business and simplify people`s livesAnd we help save the world`s forests and embrace environmental sustainability.
It`s important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thriveWe encourage great talent who bring a range of perspectives to apply for our open positionsDocusign is an equal opportunity employer and makes hiring decisions based on experience, skill, aptitude, and a can-do approachWe will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.
Accommodations
Docusign provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including if you have any difficulty using our online systemIf you need such an accommodation, you may contact us at accommodations@docusign.com.
