Job information
The territory support manager (tsm) represents bobcat company at the dealership/customer levelThey are responsible for maintaining good relations between bobcat company, dealer channel and the end users of our productsTsm’s assist our dealers in their efforts to provide top quality parts and service levels, and are responsible for developing their dealer product support capabilitiesThey also focus on dealer development with regards to best practices to improve dealership service and parts department efficiency and profitabilityMuch of what the tsm does is focused on customer retention, which translates to increased market share due to repeat sales.
The tsm will have a home office and will travel extensively to dealerships throughout the territoryThis position is open to any location near a major airport in the posted areas.
Role & responsibility
Dealer management
Responsible for evaluation of the dealership through training and comprehension of the dealer score card and other evaluation tools available to the dealer parts and service departments.
Assist account managers in initial capability evaluation of potential new dealershipsAssist new dealers in setting up their parts and service departments.
Assure dealers have a clear understanding of the company policies and procedures.
Assist in dealer terminations.
Regarding existing dealerships; routine discussions to improve and maintain levels of performance, follow up on dealer service and parts review, commitments and dealer upgrade process.
Advise dealer sales staff in proper service and maintenance of all company products.
Evaluate and act on requests from dealers regarding commercial policy adjustments.
Drive dealer parts loyalty and district parts sales to meet annual operating plan targets.
Support all parts and service programs through active promotion at the dealerships.
Customer service
Responsible for direct communications with dissatisfied customers to resolve complaints.
Be available to assist in situations requiring technical support or feedback.
Drive parts stocking and planning behaviors of dealers.
Job requirement
Education required: associates degree in technical or related field.
Experience required: 2>5 years
Travel required: > 50%
Technically astute
Product knowledge preferred
Make sound, timely decisions
Good communicator, good listener
Strong negotiation skills
Strong financial acumen
Self- motivated.
Good interpersonal skills
Proficient with ms office
Good time management skills, organized
2 to 3 years in the product support field preferred
Valid driver’s license with clean department of motor vehicle driving record.
Others
As a part of the doosan group, which employs more than 43,000 people in 38 countries worldwide, the company offers its customers products and solutions to help build stronger businesses and communitiesBased in seoul, south korea, with its north america headquarters in west fargo, north dakota, doosan bobcat is a leading global manufacturer of construction, agriculture, landscaping and grounds maintenance equipment, attachments and servicesThe company is committed to empowering people to accomplish more.
Doosan bobcat north america is home to world-renowned brands, including bobcat® compact equipment, doosan® portable power products, ryan® and steiner® grounds maintenance equipment and geith® attachmentsDoosan bobcat north america is a tradename of clark equipment company.
Doosan is committed to a diverse workforce and is an equal opportunity employerAll qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by lawIndividuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call 701-241-8700Doosan is a vevraa federal contractor and seeks priority referrals of protected veterans.
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