Job details
Job type full-time
Full job description
At drake cooper, the account supervisor is responsible for leading all day-to-day activity on their accountsThey serve as the primary client contact and are seen as the central leader of an account by internal agency teamsA successful account supervisor will establish a collaborative relationship with the client and internal teamThe account supervisor works directly with every agency discipline at drake cooper and carries the primary responsibility of delivering work on time, on budget, and in accordance with agreed-upon strategies and objectivesThe account supervisor knows the status of every project the agency is working on for their client and will often take a leadership role in bringing projects from inception to completion while communicating with the client throughout the processThe account supervisor is capable of leading nearly any size of agency project for their client.
Responsibilities
Leads the development of all client projects and campaigns through the agencyMost often the account supervisor is personally leading these efforts; they will also oversee account managers or account coordinators on smaller client needs.
Keeps the account director involved and aware of the activities happening across the account; seeks their guidance, support, and assistance when necessary on client projects and events.
Keeps a healthy and positive day-to-day agency/client working relationship.
Is comfortable calling attention to projects or assignments that have fallen off-track; is equally excited to relay positive messages and be supportive of agency teams for their work/effortMust be a problem solver and proactively looking for solutions for clients.
Seeks to be involved with account planning and strategy teams to co-author briefs and seek collaboration and approval with their client.
Manages the development, and client approval, of media campaigns as they run through the agency; works directly with the media team to ensure accurate and innovative media plans.
Manages the development, and client approval, of creative campaign concepts and productions by serving as the primary client liaison from the beginning to the end of each campaign.
Alongside the strategy team, the account supervisor must ensure that agency teams are always staying on brief during creative execution.
Must be confident in juggling multiple projects at once working towards an in-depth and detailed media flow chart and ensure all client approval milestones are met prior to media launch dates.
Continually watches the health of their accounts internally; tracks that all jobs, campaigns, and deliverables align to approved marketing plans (or equivalent).
Must be comfortable working with all agency disciplines, including media teams, digital teams, creative art directors and writers, marketing analysts, account planners, production teams, research teams, internal finance, and agency leadership teams.
Must be comfortable working alongside and maintaining relationships with outside agency partners and promote always-on collaboration.
Involved in, and often oversee, monthly billing on their accounts; ensures that all projects are falling within the scope and that agency work is falling within client-approved estimates/sows/media plans.
Must be confident managed detailed and fluid timelines and master workback plans.
Has experience managing and maintaining a multi-million dollar budget, while working hand-in-hand with the finance department to ensure teams are tracking accordingly.
Works alongside finance to accurately scope out any and all sows and estimates as necessary.
Must work with all agency departments and team leads to build and accurately scope annual budgets.
Must be comfortable speaking to large groups of clients to explain any creative direction, strategic input, project status, and updates.
On certain accounts, the account supervisor may be asked to manage status reports, arrange meetings for teams/clients, and ensure that all action items from such activities are accounted for.
Foster a positive and collaborative working relationship across all agency team disciplines.
Requirements
5-10 years of agency account management experience.
Has already demonstrated the ability to lead portions of an account, or already leading smaller accounts, entirely on their own.
Bonus points
Experience working on national and/or global brands
Experience working in large metros
Experience working with multiple agency partners on a regular basis
Experience working with c-suite client executives
Our benefits:
100% employee owned
Fast-paced, energetic workplace
Dynamic and accessible management and co-workers
401k plan with a match
Agency paid medical, life, and short term disability insurance along with options for vision, dental, additional life, and long term disability insurance
A generous time off program including family leaves
Office green bike membership
Time off programs for continuing education and volunteer work
Flexible work schedules for flexible life/work balance
Internal education program
At drake cooper, we embrace differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status and other characteristics that make each of us uniqueWe are proud to be an equal opportunity employer and celebrate a culture based upon respect, diversity, and inclusion.
