Job details
Job type full-time
Full job description
Why we work at dun & bradstreet we are at a transformational moment in our company journey - and we’re so excited about itEach day, we are finding new ways to strengthen our award-winning culture, and to accelerate creativity, innovation and growthOur purpose is to help customers improve business performance with dun & bradstreet’s data cloud and live business identity, and we’re wildly passionate and committed to this purposeSo, if you’re looking to make an immediate impact at a company that welcomes bold and diverse thinking, come join us!
Today, leading organizations are looking to empower their marketing and sales teams with the data, insights and automation they need to deliver growth and thrive in a fast-changing competitive environmentThis position is an exciting opportunity to help manage our customer communities and engagement programs.
The revenue technology (revtech) market continues to grow and evolve rapidlyAs a result, customers and prospects are increasingly looking to their peers and open communities to understand best practices, emerging technologies, and evaluate vendorsB2b software vendors need to engage with communities such as g2, trustradius, and gartner peer insights to build their brand and influence decision making.
The customer community manager will be responsible for three primary areas; monitor and engage customers and prospects on paid community sites actively participate in open communities such as linkedin, to help amplify d&b visibility amongst sales, marketing, and revtech personas build, strengthen, and manage our internal customer communities and advocates
The role will report to the vice president of product marketing and will require working closely with the product management, product and portfolio marketing, and the sales teams to identify and engage customersThe overarching goal is to help turn our customers into our biggest fans and advocatesYour efforts will be instrumental in enhancing the overall customer experience, increasing satisfaction, and improving retentionAs part of this role, you will be responsible for helping the team to secure case studies, speakers, peer reviews, and references for demand gen and analyst evaluations.
Key responsibilities
Actively participate in open communities such as linkedin, to help amplify d&b visibility amongst sales, marketing, and revtech personas
Build, strengthen, and manage our internal customer communities including, but not limited to, our customer connection and the customer advisory board programs.
Help the team to secure and track case studies, speakers, peer reviews, and references for demand gen and analyst evaluations.
Key requirements
Highly motivated energetic self-starter, passionate about marketing and emerging markets with experience helping to manage an organization’s brand and social presence
Strong interpersonal skills with experience collaborating and supporting cross-functional initiatives and programs 1-3 years of marketing experience, preferably in the b2b, saas space, and or social marketing
Excellent verbal/written communication skills
Creative thinking, critical analysis and problem-solving skills
Undergraduate degree in marketing preferred
If any of this excites you, we want to hear from you!
Dun & bradstreet is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by lawView the eeo is the law poster here and its supplement hereView the pay transparency policy here.
We are committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employeesIf you are interested in applying for employment with dun & bradstreet and need special assistance or an accommodation to use our website or to apply for a position, please send an e-mail with your request to acquisitiont@dnb.comDetermination on requests for reasonable accommodation are made on a case-by-case basis.
