Job details
Job type full-time
Full job description
Our position in a nutshell
The hr generalist serves as the main point of contact for the independent contractor network of destination services consultants (dscs)Our independent contractor network is made up of talented local experts that work as consultants to provide relocation support services to employees that are being relocated to a new city with their employerThis role is critical to dwellworks’ ability to deliver first class services to our clients globally.
What you will accomplish
Network management (40%)
Answer questions and provide general support to consultants with regard to company policy,compliance, payment inquiries, industry procedures and technology usage
Manage consultant in company database; contact information, area coverage, availability and performance scores
Maintain regular communication with consultants to build and maintain relationships
Review service delivery reports on a monthly basis to drive coaching opportunities with consultants or initiate consultant recruitment
Liaise with operation teams to support new account implementation
Coordinate and host quarterly travel with key supplier teams (this is currently on hold due to covid19 protocols)
Performance management & consultant development (40%)
Provide network management training/coaching relative to both service delivery and technology platform use
Coordinate introduction of mentor partnership for newly onboarded consultant
Provide additional support and coaching to newly contracted consultants
Partner with operations on service delivery escalations related to consultant performance
Provide one-on-one coaching/guidance to consultants as necessary
Celebrate and showcase consultants successes and creativity in the field
Support/troubleshoot consultant use of dwellworks technologies (i.eOutdated signature line, can’t upload photos to company platform)
Review consultant metrics and create action plans based on quality scores
Ad hoc (20%)
Liase with it, marketing, accounting, account management and operations as the regional supply chain subject matter expert to support client requests, technology needs, process/service improvements, etc.
Participate in special projects related to enhancing global supply chain network management, systems and operatioal process improvements
What we`re looking for
Your education
Bachelor’s degree preferred
Your experience (required)
1-5 years in an office environment
Customer service experience
Your additional skills and abilities
Must have a strong background in the following:
Possess advanced organizational and multitasking skills
Adapt and are flexible with new tasks that arise in a fast-paced environment
Control stressful situations within the service industry
Meet expectations for accuracy and attention to detail
Obtain excellent interpersonal, verbal and written communication skills
Present yourself and on behalf of the company in a professional, constructive manner
Handle high volumes of work independently without supervision
Who we are
Our team
The dwellworks experience is driven with passion, hard work and integrityWe search for the team players, the go-getters, and the innovators who are hungry to learnBest of all, we promote a relaxed, well-rounded environment where associates can explore and engage in extensive opportunities such as our associate led-committees (wellness, green, philanthropy, and fun)Here at dwellworks, we want you to succeed, we want you to grow, and we want you to thrive!
Our perks
Work from home or from the office if you prefer!
Monthly parking allowance for hybrid employees
Generous benefits package: medical, dental, vision, 401(k), etc.
And most importantly: a passionate, friendly team of coworkers who work hard and love working here!
Want to learn more?
Check out our website to learn more about what it`s like to work here at dwellworks!
Dwellworks is an equal opportunity employer.
