Job details
Salary $16 an hour job type full-time number of hires for this role 1
Qualifications
Microsoft powerpoint: 1 year (preferred)
Us work authorization (preferred)
Full job description
We are looking for a training facilitator to deliver training to our call center agents and supervisorsThis role is responsible for conducting the initial training for our call center agents, as well as assisting with ongoing training needsThey play a pivotal role in the success of our call center agents and training programs.
Essential duties and responsibilities:
These include the followingOther duties may be assigned as needed.
Training delivery and management
Conduct new hire orientation and training, including demonstration, nesting, and mentoring with the goal of new hire telephone interviewers to be up and running independently within x time frame.
Assist with ongoing training initiatives in the call center operations
Manage the classroom through effective facilitation processes that enable efficient delivery of curriculum and a training environment conducive to learning
Assess class performance, curriculum, and delivery effectivenessProvide feedback and suggestions for improvement to the new hire training process
Work with leaders to support trainees’ transfer of learning from the classroom to the workplace
Collaborate with the operations leadership team to continuously improve and refine new hire training
*
People management
Monitor and track employee attendance at training
Provide employees with timely, fair, and measured quality assessments and feedback to foster growth
Reward and recognize performance as appropriateCorrect behaviors that are not in line with company or call center policy through feedback and/or disciplinary action
Ensure call center and employees are following policies, procedures, and regulations as outlined by human resourcesEscalate any legal concerns to the hr/legal departments and partner with them on resolutions.
Other
Collaborate with supervisory staff to develop and receive approval on production games and incentives to increase production, quality, and employee engagement
Assist with quality monitoring of call center employees
Phone calls/dialing
Participates in the interview process when needed
Required skills and qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorilyThe requirements listed below are representative of the knowledge, skill, and/or ability required.
Skills and attributes
Facilitation skills; ability to read an audience and adapt according to learner needs
Active listening skills
Ability to use virtual meeting technology effectively (zoom, microsoft teams, webex)
Ability to take material and adapt and personalize to the audience and situational needs
Experience and education
2+ years work or higher education experience
Call center experience required
Experience with remote training delivery is a plus
U.sEmployment conditions:
For the safety of our employees and clients dynata requires all u.sEmployees to be vaccinated unless you qualify for an approved exemptionIf hired, you will be required to provide proof that you have received the covid-19 vaccine or you will need to work with hr to request a religious or medical exemption.
Job type: full-time
Pay: $16.00 per hour
Schedule:
8 hour shift
Experience:
Microsoft powerpoint: 1 year (preferred)
Call center training: 2 years (required)
Work location:
Fully remote
Work remotely:
Yes
