In this role, you’ll work directly with our customers to implement, configure, provide training, and deliver use-case consulting for our award-winning platformYou’ll represent dynatrace as a trusted adviser, guiding customers along their digital transformation journeysYou’ll have the opportunity to learn new technologies while using your existing knowledge of web applications and cloud technologies.
Ideally you have a background in technology with an application focus and are a natural problem solver who likes a variety of challengesThe dynatrace platform touches multiple groups, making this a visible position within our customersIt helps to be personable and outgoing because you’ll be right in the middle of things, having regular interactions with developers, architects, business analysts, and line-of-business executivesYou’ll be the direct cause of “wow!” experiences at our customers.
Travel and training requirements
Most dynatrace services ondemand engagements are short (one week) to mid-term assignments and currently all delivered remotely (0% travel)However, if needed and when safe and agreeable to travel again, some of the team who desire to do so will go back to traveling up to 50%.
Must be willing to attend extensive, multi-week instructor led trainings, e-learning, and virtual delivery observation activities
Typical activities
Define and deliver education sessions focused on dynatrace platform and solutions in our customers’ environments
Consult with customers to understand, and then meet, their business and technical goals
Install, configure, automate, mentor, and troubleshoot
Serve as subject matter expert on dynatrace techniques and best practices, combining product expertise with your skills and knowledge
Identify key “business modeling” ecosystem integration and automation opportunities, especially around reporting, alerting, dashboards, slas, etc.
Analyze performance data and assist with performance troubleshooting / tuning of customer applications, architecture, procedures and practices
Use dynatrace products to find and point out obvious application performance and other problems for those great “aha!” moments
Participate in project scoping
Build relationships that support the successful adoption and integration of dynatrace products throughout the application lifecycle
Partner with the sales team as needed in presales technical sessions
Recommend complementary platform features to meet customer goals
Required skills
Undergraduate or graduate degree in computer science, computer information systems, or a related technical discipline, or equivalent work experience
2+ years hands-on design and programming in some object-oriented language preferably on medium-to-large online systemsThis is not a programming position, but our team routinely works with customer developers and architects and must have these skills to be credibleAppropriate university-level programming coursework may be acceptable
2+ years consulting, presales, or support experience with application-focused software requiring interactions outside of the data center (other apm tools; large packaged apps; not simply infrastructure)
Comfortable with common windows and linux administration, and with linux/unix command line
Comfortable creating and maintaining personal virtual machines (windows and linux guest oses) with products such vmware workstation and virtualbox
General understanding of cloud architectures (azure, aws, kubernetes, openshift, cloud foundry)
Understanding of containers and microservices
High level understanding of database technologies; relational (sql server, db2, oracle, etc.) and nosql/non-relational (cassandra, mongodb)
Basic to intermediate networking skillsExposure to network administration and infrastructure designExperience with basic network troubleshooting tools such as tcpdump or wiresharkUnderstanding of lan/wan, routers, switches, and network optimizationKnowledge of the osi model and common network protocols (eGHttp/s, tds, tcp, ftp)
Experience with data presentation via charts and dashboards
Understanding of code- and container-level performance tuning, troubleshooting, and architecture best practices in large multi-tier and soa-based applications
Proven problem-solving nature, with an engaged, self-motivated, can-do attitude
Excellent verbal and written english or regional communication skills and attention to detail
Desired experience
Experience in devops, ci, and cd
Performance tuning in other application tiers (database, network, storage, etc)
Multiple industry certifications in “new stack”, cloud, big data, and other key technologies (aws, gcp, azure, pcf, openshift, docker, kubernetes, snow, splunk, ansible, chef, puppet, jenkins)
Dynatrace benefits
Competitive compensation and benefits (annual fitness reimbursement, online therapy program, employee discounts, etc.)
Access to 155k personal & professional development courses through udemy for business
Regus flexible office space membership
Yearly volunteer time off hours
Monthly virtual office stipend
Open door to various employee resource groups
Opportunity to work for an award-winning, 11x magic quadrant leading company
Continued education assistance and more
We take our employer brand and internal culture seriouslySo much so, we are consistently recognized by reputable companies and brands like business insider, usa today and forbesThis year so far, dynatrace scored a seat on comparably’s award lists for best company outlook, best company global culture, and best places to work in boston, to name a fewDynatrace was also honored in the coveted top workplaces usa list in 2021And we’re proud to be recognized on builtin boston’s 2021 `best large companies to work for` and `best paying companies.` we’ve got it made—won’t you join the #dynatracelife?
#li-remote #li-jd1
Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformationWith automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effortThat’s why many of the world’s largest organizations trust dynatrace®️ to modernize and automate cloud operations, release better software faster, and deliver unrivalled digital experiences.
We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) plan, etcDynatrace is an equal opportunity/affirmative action employerAll qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by lawIf your disability makes it difficult for you to use this site, please contact recruiting@dynatrace.comDynatrace participates in e-verify, participant information in english and spanishRight to work information in english and spanishEeo is the law/eeo is the law supplementTo be considered for this position, please upload your resume/cv.
Note to recruiters and placement agencies: dynatrace llc (dynatrace) does not accept unsolicited agency resumesPlease do not forward unsolicited agency resumes to our website or to any dynatrace employeeDynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumesUnsolicited resumes received will be considered property of dynatrace.
