Are you looking for a fast-paced environment where you can blend your technical curiosity and experience with your passion for helping others (in this case, our customers) succeed in overcoming some of their biggest digital transformation challenges? if so, look no furtherWe want to talk to you! the world needs perfect software and dynatrace works with some of the world’s leading brands to deliver this, including adobe, samsung, verizon, starbucks, virgin money, ford, and experianOur dynatrace one team takes the core principles of agile software development and applies them to delivering amazing customer experience to these and our other 2,000+ customers around the worldWe bring together customer success, customer service, and technical consulting disciplines into cross-functional “squads” with a single focus—to make our customers successfulAs a technical product specialist, you will use your product and industry expertise to accelerate product adoption, drive user satisfaction, and provide strategic consulting to our customersThis is done primarily through providing in-product assistance (chat), personalized coaching sessions, and product onboardingThrough these customer engagements, you will have the opportunity to educate our customers about our latest product enhancements and how to get they can the most value from themSince dynatrace one is embedded into our product, you will be the voice of our product as well as provide the voice of the customer to product management, sales, and dynatrace leadership teamsWe would also love you to join us at local conferences and meet-ups to share how our automated, full-stack, ai-powered monitoring platform is helping our customers lead in their industries.
Responsibilities
Respond to product inquiries and provide assistance to customers via chat (primary), email, web conference, and phone.
Provide customers “micro consulting” engagements with their deployment, configuration, problem triage, and troubleshooting of dynatrace’s software intelligence platform in order to get the most value and return on their dynatrace investment.
Identify potential growth and retention opportunities within customer chat conversations.
Triage, diagnose, and provide solutions to complex configuration issues with dynatrace solutions.
Chat focused: 50%
Requirements
Education: bachelors degree in computer science, information technology, or equivalent work experience
Work experience: 3+ years.
Familiar with one or more of the following technologies:
Cloud/new stack technologies such as openstack, openshift, aws, azure, google cloud, cloud foundry, kubernetes, sap, etc.
Web and application server technologies such as apache, iis, websphere, weblogic and jboss
Server/server-side technologies such as java servlets, php, html, css, javascript, and ajax
Mobile application technologies such as ios, android webkit.
Familiar with networking, protocols, and architectures such as tcp/ip, http, dns, ssl, and bgp.
Familiar with database design, sql, and data access practices and concepts.
Exceptional corporate presentation and relationship-building skills with technical and non-technical audiences.
Must have exceptional english written and verbal communications skillsAdditional language skills with portuguese and/or spanish.
Must be located in the u.s.
Dynatrace benefits
Competitive compensation and benefits (annual fitness reimbursement, online therapy program, employee discounts, etc.)
Access to 155k personal & professional development courses through udemy for business
Regus flexible office space membership
Yearly volunteer time off hours
Monthly virtual office stipend
Open door to various employee resource groups
Opportunity to work for an award-winning, 11x magic quadrant leading company
Continued education assistance and more
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Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformationWith automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effortThat’s why many of the world’s largest organizations trust dynatrace®️ to modernize and automate cloud operations, release better software faster, and deliver unrivalled digital experiences.
We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) plan, etcDynatrace is an equal opportunity/affirmative action employerAll qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by lawIf your disability makes it difficult for you to use this site, please contact recruiting@dynatrace.comDynatrace participates in e-verify, participant information in english and spanishRight to work information in english and spanishEeo is the law/eeo is the law supplementTo be considered for this position, please upload your resume/cv.
Note to recruiters and placement agencies: dynatrace llc (dynatrace) does not accept unsolicited agency resumesPlease do not forward unsolicited agency resumes to our website or to any dynatrace employeeDynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumesUnsolicited resumes received will be considered property of dynatrace.
