Job details
Job type full-time
Full job description
Effect photonics is a leading scale-up company of high-speed optical transceivers for communication networks based on the photonic integrated technologyOur teams are made up of enthusiastic and highly skilled colleagues who all share a passion for developing and creating optical transceiver products that will carry the internet of the futureThe combination of the high-tech environment and international character of the teams make effect an interesting and challenging working environment.
Effect photonics is looking an experienced field application engineer for the us marketAs faeYou will provide technical pre-sales support, be the key technical interface to the customer who understands the customer applications, provide solution consulting and assist in on site root cause analysis and scenario creationYour role will also include pre-sales activities, formulating product specification as per the customer`s needsFurthermore, you will develop a clear customer engagement plan and effectively communicate customer requirements within plm and engineering departments.
You will start working remote and once we have an office in the boston area, we would like you to come and collaborate with the team.
Main responsibilities
Understand & drive customer requirements into the front end process for discussion with product line management (plm)
Analyse and evaluate the customer applications for effect photonics product portfolio and define the value add
Provide application material, whitepapers, brochures, training on customer applications for global re-use
Provide rfx responses as first-level support
Ensure the latest understanding of product functions, roadmap, and status in close alignment with plm
Provide technical market feedback to plm
Marketing support on applications and facilitating customer demonstrations
Technical readouts to plm and smt on customer requirements
Support regional sales managers in their win strategy on all technical aspects
Provide on-site root cause analysis and solutions where possible
Creating test scenarios supporting customer requirements in the application lab environment
Work closely with customers to expedite product family design-ins
Required knowledge, skills, and abilities
The perfect candidate has an mba/msc degree (engineering or economics), and a minimal of 8 years of technical service experience with direct and distribution accountsHaving a transceiver experience is a big plusIn the past, you have succeeded in working independently and remotelyYou know how to interact with customers and create internal and external reportsYou have proven to be able to create technical scenarios and test solutions in customer networks or lab environmentAbility to report on test findings and document technical issues and solutions.
Furthermore, you have broad knowledge and experience in:
Dwdm systems
Tunable laser
Sfp, sfp+, qsfp modules
Direct detect and coherent technology
Optical transceivers hw & sw
Itu standards for transceivers
Handling mts
You are accurate and reliable, and your english is outstanding for effective customer interactionYou demonstrated field service and repairing experience for the high-tech industry in the pastYou are highly motivated and self-driven, able to deliver on time, customer-focused, and have a hands-on mentality.
What do we have to offer?
A very enthusiastic, international, and highly skilled team;
Develop your own skills and contribute to a company that is in full development;
Working on state of the art technology;
A competitive salary;
Stock appreciation rights (sar – stock program).
For more information regarding this position please send your question to recruitment@effectphotonics.nlNo agencies!
Job type: full-time
Work location: multiple locations
