Job details
Salary $13 an hour job type seasonal
Full job description
Do you want to work for a company that cares about you and your future? worked at a call center but didn`t like the horrible culture and turn over? come work for elevation connect, a company that works hard every day to keep our employees happy and successful! we are dedicated to making you succeed in your position as well as teaching you the skills you need to move up!
Elevation connect is always on the lookout for candidates to provide extraordinary customer service to our clientsThese positions are work from home in one of the following states: az, al, co, fl, ga, mi, mn, ms, nc, sc, sd, tn, tx, va, nc, ks, la(remote)
Looking for extra holiday cash?? trying to pay off extra bills before the end of 2021?? look no furtherElevation connect has a great seasonal role that can lead to future permanent positions within our companyThe project concludes on 12/1/2021, just before the holidaysExcellent remote opportunity for students home on break! due to the short tenure of this assignment, vacation days will not be granted for duration.
This campaign is for a premier academic partner that improves the lives of people around the world through world-class educational opportunities, groundbreaking research, top-rated health care and agricultural expertise.
Training classes will start 10/18/2021 or 11/1/2021 for one week of paid training.
Hour of operations are 9a – 1a mst (will include limited weekend hours and thanksgiving day)
Training hours will be 8 – 4:30 mst monday – friday
Pay rate: $13/hr
This is a great seasonal role that can lead to other permanent opportunities with elevation connectThis project is scheduled to conclude on 12/1/2021Due to the short tenure of this assignment, vacation days will not be granted for the duration.
As a remote application help desk support representative, you will be providing invaluable support for students during their application process to our premier academic partnerYou will assist potential students while resolving questions regarding the application process and any technical issuesBe that guiding light for the students who need help.
The primary focus of the application help desk support representative is to provide valuable support for students that are applying for admission to our premier academic partnerApplication help desk support representatives help potential students resolve questions surrounding the application process and solve technical issuesHelp us be that guiding light for students who need us.
As an application help desk support representative, you will be responsible for:
Gathering information, researching/resolving inquiries and logging applicant calls quickly and efficiently
Building an engaging rapport, quickly, with many students throughout the day
Meeting daily, weekly & monthly student interaction goals as well as client expectations
Quickly and concisely answering student questions about admission paperwork, transcripts, payment plans, acceptance, registration, etc.
Mastering our communication systems (phone, e-mail, google suite of programs and other internet databases)
Help desk services to include phone calls, emails and chat
Helping potential students with their college application and related questions
Selling the dream of education to students
Answering student questions about admission requirements, the application, technical issues and more
All other duties as assigned
Position requirements
Be at least 18 years of age.
Must pass a criminal background check.
Be available and flexible for a shift during the hours of operation.
Strong organizational and time management skills
Has developed a broad perspective to problems and can identify new, less obvious solutions.
Adaptable to change in a fast-paced environment
Completes work with a limited degree of supervision.
Strong verbal and written communication skills
Basic computer skills and knowledgeable in google apps (google sheets, docs, drive, chat, & gmail) preferred
Previous customer service/sales experience
Must pass typing and basic computer literacy assessment
Work at home requirements:
Stable high speed internet connection at home, must be able to pass a speed test
Must have a quiet home office with a door, zero background noise
Must have own computer and usb headset
Technology requirements:
Pc
Dual core cpu (1.5ghz or better)
4gb ram
20gb free disk space o windows 7, 8, 8.1, or 10
Macs
Intel core i7, 2.3 ghz
4gb ram
Mavericks os x, version 10.9, yosemite os x, version 10.10, el capitan os x, version 10.11, sierra os x, version 10.12
Chromebooks and linux systems are not supported.
High speed internet
Internet connection should support at least 144 kbps
Latency from agent to data center should be under 150ms one-way.
Wireless connections (wifi) are not supportedAgents should be directly connected to their isp router thru an ethernet cable.
Wired usb headset required
