Senior business analyst (remote): we are a national, innovative, high-growth software company devoted to k12 education administrationOur products beat the competition by focusing on all the business operations of k12 schools, including both financial and school nutrition managementWe have a deep understanding of k12 school systems and regulations, with a focus on providing creative, integrated and user-friendly solutions supported by excellent customer serviceOur workforce is talented, loyal, dedicated and highly enthusiasticThis is a fantastic career opportunity for the right individualResponsibilities the senior business analyst is a key client-facing position expected to drive business meetings to define the business problem, desired capabilities, and requirements under the direction of business analysis managerThe senior business systems analyst will solicit, understand, and document the customer`s business requirements, processes and workflows developing both written and visual depictions of requirements and process flowsThe candidate must be comfortable working with a diverse population, technically proficient, able to multi-task well, explain solutions clearly, is well organized, and can work autonomously and/or well in a team environmentThis role works closely with other bas, developers, testers, product management, sales, quality assurance, senior leadership, and support staff through each stage of the software development lifecycle, as well as post-productionThe senior business analyst is expected to partner effectively with all levels of the company, lead others, drive results, proactively identify, and resolve problems, and make challenging decisionsThe senior business analyst will be current and fluent with usda policy and proceduresExperience
Bachelor`s degree (b.a.) in appropriate field of study or equivalent work experience
8+ years of work experience managing software implementations ranging from small to enterprise size projects
Effectively applying and teaching generally accepted business analysis or equivalent best practices
Proven to be highly motivated, self-directed individual with the ability to quickly learn the applications and execute with confidence within a fast-paced environment with little supervisory oversight.
Be results focused and effectively prioritize, determine when it’s needed to dive deep into a process or capability
Excellent customer-service/people skills
Pmi/agile certifications a plus
Software development experience, state government project experience a plus
Proficient with ms suite of products, sharepoint, smartsheets, ms project, jira
Duties
Responsible for the creation/modifying of documentation including requirements, specifications and training manuals.
Use any tools that are appropriateThese include mockups, project status reports, meeting minutes, and face to face meetings, post your time in toggl, manage work in jira, assists with sales proposals and support tickets in teamsupport, and engage with the project manager in smartsheet.
Recommend and provide insight into the best techniques in delivering business analysis on projectsDocument, report, and manage the resolution of defects, working closely with the development staff.
Responsible for creating builds in code migration for deployments to qa, uat and prod until responsibility is transferred to a release team.
Keep assigned account customer systems current with regular version updates.
Serves as liaison between the customer and staff by fielding inquiries on software functionality and potential change requests.
Identify and document gaps in procedures and create solutions for scalable and repeatable processes.
Protects scope, identifies, and mitigates risk, ensuring success of critical and complex technology projects.
Comfortable in an environment of ambiguity and rapid change which will require prioritizing competing tasks and conflict resolution.
Be receptive to coaching (give and receive), as you will be joining a new team in a company that specializes in a niche market.
Own the management of information and data requirements gathering initiative to develop and/or streamline the operational cadence.
Ensure that all the necessary processes are thoroughly implemented.
Engage manager and/or ba lead as needed to accomplish daily work and proactively follow-up on sync meeting takeaways.
Engage manager and/or ba lead when needed to assist in addressing customer challenges, in order to mitigate risks and diffuse escalations with ease as you learn.
Work with the clients to demonstrate the changes to the system to ensure all relevant business needs are addressed.
Performs other related duties as assigned.
Total rewards
Generous 401k with matching 4% of base salary
Health insurance paid 100% for employee; 80% for spouse/dependents
Paid time off (pto) plan and paid holidays
Eligible to patriciate in the annual corporate annual bonus
Company social events, happy hour, free snacks, professional development, paid volunteer time, on site massages, professional development opportunities
Eoe statement: we are an equal employment opportunity employerAll qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law
