Job details
Salary from $38,500 a year job type full-time number of hires for this role 1
Qualifications
Associate (preferred)
Customer service: 10 years (preferred)
Full job description
Job description: it help desk / rh technician
We are looking for an it help desk/remote hands to provide support for our managed services clientele in phoenix, az and the surrounding areaCandidates should have a mix of technical and customer service skills and be passionate about technology and helping peopleWe support both macs and pcs along with the ms365 application suiteMust have reliable transportation.
Basic function/responsibilities:
Handle tier 2 & 3 help desk escalations through ticketing or phone conversation
Follow up on outstanding requests and ensure timely resolutions.
Create accounts and configure hardware as part of the onboarding process.
Support audio and video equipment in conference rooms
Manage and monitor internal assets to ensure accurate inventory records.
Other duties may be added and/or assigned as needed.
Required experience:
Windows 10, mac os x, google collaboration apps and office 365
Windows server 2016, 2019
Active directory fundamentals
Mac and pc hardware, printers, scanners, computer peripherals, mobile devices (ios, android)
Client pc connectivity - ethernet, tcp/ip and vpn, firewalls
File server knowledge
Experience with antivirus products
Strong customer service and troubleshooting skills.
Ability to communicate technical information, both verbal and written to a wide range of end-users
5 years+ experience working in a windows/mac environment
Job type:
Full-time
Remote
Location:
Phoenix, az
Wfh
Benefits:
Health insurance
401k
Vision, dental, life insurance
80 hours of paid vacation
40 hours of sick leave
Company`s website:
Https://www.epcgroup.net/
Company`s facebook page:
Https://www.facebook.com/epcgroup.net/
Benefit conditions:
Waiting period may apply
Epc group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Job type: full-time
Pay: from $38,500.00 per year
Benefits:
401(k)
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Day shift
On call
Weekend availability
Supplemental pay:
Bonus pay
Education:
Associate (preferred)
Experience:
Net admin / sys admin: 10 years (required)
Customer service: 10 years (preferred)
Work location:
Multiple locations
Work remotely:
Yes
Work location: multiple locations
