Job details
Job type full-time
Full job description
Why we exist:
At revive it & er2, we desire to grow a sustainable company that provides opportunity for individuals to continuously improve and grow.
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What we actually do: *
Revive it: whether you`re a business, school or consumer, finding the right technology solution can be frustrating and expensiveWe make it simple to get the best tools in your hands at a fraction of the costFreeing up more funds for other important projects
Er2: when large organizations refresh their technology, it can be complicated, costly and high riskWe simplify the entire process and make it affordable and secure, giving companies the ability to manage their technology efficiently and confidently.
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Our vision: *
To be responsible in all aspects! we believe we need to live that through 4 different channels: our team members, partners, environment, and community.
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How we behave: *
We`re constantly: improvingActing in humilityLiving a life of servanthood.
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But what does this really mean?_*
In short, no task is `beneath` youIt`s our job to make sure the next guy or gal has enough toilet paperWe all have chores; even our ceo can be found cleaning/stocking bathrooms!
Being a part of the er2 family means you...
Respect your peers and place of work
Strive to always set the next person up for success
Seek out feedback in hopes to become better
Give of yourself while expecting nothing in return
If you can commit to those values… we cannot wait to hear from you!
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Before you apply: *
Please be sure to check out our careers page at https://www.er2.com/careers which explains our full hiring process so that you know what to expect!
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After you apply: *
Please be sure to add notifications@app.bamboohr.com to your email contact list so you don`t miss any communication from us! (or else it could sit in your spam!)
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The perks: *
Competitive wages
Welcoming, caring, and dedicated team members
Fun culture with family-like vibes
401(k) with company match
Paid time off
Company branded attire allowance
Professional & personal growth and development opportunities
Real life skills training
Healthcare coverage for full-time employees- a comprehensive benefits package that includes medical, dental, vision and life insurance
A workplace built on continuous improvement - we work to ensure that everything we do adds value to our customer: better process, easier work day, great product, on time, happy customers, successful company!
All ideas are welcome, everyone has a voice here - unused employee genius is a big waste!
The opportunity:
This is a full-time position m-f 8am - 5pm.
We’re looking for an it help desk technician to offer support and technical assistance to team members and customers who are using software, hardware, or other computer systems.
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The day to day: *
Responding to queries via chat, email, phone, and in person.
Writing, editing, and revising training manuals for software and hardware.
Providing technical assistance for questions and problems.
Resolving problems with printers, networks and other computer systems.
Diagnosing system errors and other issues.
Following up with team mates and customers to ensure full resolution of issues.
Installing or changing software to fix issues.
Remotely accessing hardware or software make changes and fix problems.
The perfect fit:
Familiarity with windows, linux, and mac hardware and software
Experience with network repairs and analysis
Writing and editing skills to aid in writing and updating manuals
Experience with active directory, microsoft azure & intune, aws, google workspace, and helpdesk software a plus
The must haves:
Strong computer skills and the ability to troubleshoot and diagnose problems
Excellent communication (both written and verbal) is required.
As tasks, software, and processes are constantly changing, you must be able to adapt to new technologies and workflows as well.
Strong customer service skills - you must also be comfortable interacting with both teammates and customers in person and over the phone.
Minimum of one year experience is preferred.
Physical requirements:
The ability to lift, push, pull, or carry heavy objects as needed 50+ lbs.
Ability to work and look at a computer screen for extended hours per day.
Ability to sit and/or stand for consecutive hours.
Other requirements:
Legally authorized to work in the united states.
Must complete drug screen upon hire.
Must pass background screening`pass,` meaning no theft related felony within the past 7 years.
Covid-19 vaccination status required: fully vaccinated.
The ability to speak/read english fluently.
Er2 is proud to be an equal opportunity employerWe are a diverse group of individuals from all walks of life with the unified desire to be responsible and make a difference.
All employment is decided on the basis of qualifications, merit, and business need.
If you need assistance or an accommodation due to a disability, you may contact us at hr@er2.com
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Disclaimer: this job description is not intended to be all-inclusiveEmployee may perform other related duties as negotiated to meet the ongoing needs of the organization._
Job type: full-time
Work location: multiple locations
