Job details
Job type full-time number of hires for this role 1
Qualifications
Bachelor`s (required)
Full job description
Esm solutions is seeking to add a remote supplier relationship manager (srm) to their teamThe srm will be the primary point of focus for esm’s network of suppliers, with the expectation to meet and exceed esm’s transaction revenue business, while driving forward the development of esm’s program to provide greater value and choice to esm clientsThis person will work with the esm supplier enablement team to improve the time to value of supplier enablement, and work with the esm product team to support innovation in analytics that promote and support client and supplier needs.
Key responsibilities
· create, build and maintain relationships with suppliers to establish the basis for an esm education supplier network
· identify opportunities for smarter supplier relationships and more efficient processes
· consult suppliers on best practices for how to use the existing esm modules and functionality
· consult suppliers on best practices for how education clients can improve value, reduce processing time, improve service and reduce costs
· provide input for the enhancement of the esm solution to further facilitate the development of the esm education supplier network
· identify supplier capability improvements
· provide input for the product roadmap by identifying and proposing business cases that will improve supplier experiences
· educate internal stakeholders regarding new initiatives that impact our suppliers
· act as the esm supplier expert for esm’s supplier insights program for customers
· analyze supplier-based metrics for various client, sales and corporate reporting activities
· designated as the key resource for all supplier communications
· the srm will work closely with the professional services supplier enablement team
· as a key point of relationship contact between esm and the suppliers, the role requires excellent customer service skills and commercial awareness
· the srm will take an active role in continually monitoring existing suppliers and their transaction revenues, client’s and their transaction volumes and savings
· ability to educate both customers and suppliers on the supplier enablement process
· understand esm’s technical requirements
Detailed responsibilities
The srm will play an integral role in the success of the esm sales teamSpecifically, they will be responsible for:
Establishing and building strong relationships with suppliers (become a `trusted advisor’) based on knowledge of esm’s clients, prospects, the opportunity represented to suppliers for growth in their businesses and a commitment to value creation for both suppliers and clients
O helping esm’s professional services supplier enablement and sales team develop strategies and plans to achieve their p2p spend coverage and roi business goals and address operational improvements (less paper, use of eprocurement platform)
O leverage relationships to drive individual supplier plans
O identify areas for collaboration with suppliers that help improve insights that allow:
§ suppliers to enhance what they offer to esm’s education clients
§ esm and the supplier network to improve efficiency of the e-procurement platform and processes
§ analytics that support suppliers in delivering more value to clients
§ analytics and behavioral insights that enable clients to improve their buying decisions, increase value for their institutions and saving money
O identifying how insights from the supplier network can assist esm product and marketing to improve value messaging and enable esm sales to improve the value proposition for add-on modules or additional supplier enablement services to clients
Engaging with internal processes and staff to ensure the timely forecasting of transactional revenues
Meeting and exceeding esm annual revenue targets associated with transactional revenues and support the esm sales team to achieve professional services targets for add-on supplier enablement services
O meet and exceed esm’s goals for supplier retention
O develop effective and specific supplier account plans to ensure revenue target delivery and sustainable growth
O follow a disciplined approach to maintaining a regular cadence of reviews with suppliers
O keep the pipeline of new strategic partners moving through the process of enablement and presentation to the client base
O maintain crm system with accurate supplier information
Acting as a champion to the supplier network and encourage all suppliers to work collaboratively with esm
Supporting the development of an annual supplier network business plan and reviewing the plan on a quarterly basis with esm management (“qbr” review)
Professional qualifications
Bachelor’s degree required
Experience in customer success and customer relationship management
5+ years’ customer-centric experience in the solution software industry (knowledge of p2p/erp within the education industry an advantage)
Successful achievement of $500k+ quotas, consultative enterprise/solution or technical sales
Ability to manage a pipeline of 50+ accounts at any given time
Ability to work in a remote team environment
Proven success prospecting, building a pipeline, moving opportunities through the sales cycle; proposing, presenting and discussing solutions with c-level and other decision-makers
Ability to craft a solution with appropriate products and services that meets business goals based on client discussions
Travel as business needs dictate (up to 10%)
Job type: full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
Monday to friday
Education:
Bachelor`s (required)
Work location:
Fully remote
Work remotely:
Yes
Work location: remote
