Job details
Job type full-time
Full job description
Company overview:
Eagle creek’s mission is to provide the highest quality digital transformation technical services to fortune 2000 companiesWe build digital platforms that include java and .net application development, mobility, websites, b2b and b2c ecommerce, and salesforce solutionsWe’re creating an end-to-end customer experience for the largest companies in the united statesA critical component of this offering is our u.sBased technology centers – highly skilled and highly proficient professional consultants located in north and south dakota.
Eagle creek offers:
Enterprise wide experience - work directly with national and international fortune 2000 clients
Professional career development
Mentoring and collaborative work environment
Advancement opportunities including professional, technical and management
Benefits including health and dental insurance, a generous pto policy and 401k participation
Competitive compensation
Position description:
Analyzes benchmarking data, reports, processes, and measurements.
Performing as an active and responsible member of the customer experience team.
Work with the respective parties to implement tools, such as chatbot, to enhance the user experience
Researches, retrieves, designs and delivers organized analytics and reporting of key performance metrics.
Working fluently with the full customer experience team on the flow of customer input to maintain company standards and timeframes.
Documents and develops complex business analysis and reporting requirements
Interprets data, facts and/or trends independently and makes business recommendations to management and stakeholders.
Coordinates a variety of projects/requests simultaneously and ensures timely completion in accordance with business initiatives.
Develops innovative approaches to achieve deliverables.
Performs all other related duties as assigned
Qualifications
Bachelors degree required, masters degree preferred
Minimum of 4 years of business analyst experience required
Experience generating and providing a positive customer experience
Chatbot experience preferred
Salesforce experience preferred
Experience working in a technology-driven enterprise preferred
Strong analytical background
Proven track record of simultaneously managing multiple, complex projects and delivering on project objectives required
Eagle creek is an equal opportunity/affirmative action employer
Required skills
Required experience
