Job details
Salary from $60,000 a year job type full-time number of hires for this role 1
Qualifications
Us work authorization (required)
Project management: 2 years (preferred)
Contract management: 1 year (preferred)
Full job description
Knowledge and experience with equis professional, equis enterprise, and equis edp required.
This position is work from home in the western region of the united states.
As a member of the earthsoft client management group, you will be providing customer support; managing equis installation, implementation, and configuration service projects; and performing account management activities for your assigned accountsWork will be conducted via e-mail, telephone, and/or internet conferencing toolsSome travel is required.
The ultimate goal of successful project management is to deliver projects on time, within budget, and within scopeThe project manager oversees all aspects of projects and is responsible for coordinating deadlines, assigning tasks and monitoring and summarizing progress of projectThe project manager will prepare a weekly report for management regarding status of all assigned projectsProject managers are skilled at getting the best out of the people and projects that they overseeThey thrive when planning projects and working with project teams.
Account management responsibilities include regular verbal communication externally with clients and internally with personnel in salesThe goals of account management are to maintain earthsoft’s existing relationships with clients so that they will continue and expand licensing and services, and to build client satisfaction by providing software and services that benefit the client.
Responsibilities:
Create workflow diagrams, sets up roles and users in enterprise, creates dashboards, sets up simple eias, and runs standard reports, including crosstab reports
Manage projects and ensure that all projects are delivered on-time, within scope and within budget
Coordinates internal resources for the execution of projects
Write price quotations
Coordinate resource availability and allocation for assigned projects
Identify changes in project scope, schedule and costs and discusses with client segment manager when issues arise
Report personnel or project concerns to client segment manager as needed
Prepares a weekly status report for management for all assigned client accounts
Review time and expense reports for assigned projects
Review and approve invoices following preparation by accounting in the first week of every month for prior month’s billable activities
Prepare monthly progress reports for assigned projects and provide to clients as required
Manage the relationship with the client and all stakeholders (as applicable) by conducting regular meetings (in person and/or via telephone) in accordance with the account management plan for all assigned “a” client accounts
Assist in trouble-shooting client software issues; involves other product experts as needed
Create and maintains comprehensive project documentation
Prepare case studies for assigned accounts
Delegate project tasks to appropriate colleagues based upon skill sets and experience levels, in coordination with csm
Mentor other staff as directed
Participate in user group meetings as applicable; participation may include suggesting agenda topics, engaging clients to present, or occasionally presenting
Participate in udemy and/or academy courses on intermediate-level courses on equis core products and introductory-level courses on all other equis products, and attends other courses as directed
Attends conferences and training as required to maintain proficiency, as directed
Attends and contributes at client training sessions
Performs other related duties as assigned
Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Requirements:
Strong client-facing and internal communication skills
Strong verbal and written communication
Strong customer service/support skills including active listening skills
Ability to research and resolve technical problems using a variety of resources and tools
Strong software application aptitude
Proven task management experience
High initiative with an ability to work with minimal supervision.
Able to manage and prioritize multiple tasks simultaneously.
Ability to work on tight deadlines
Ability work within complex network configurations
Solid organizational skills including attention to detail
Strong interpersonal skills and ability to work well with others.
Ability to work from home with access to a high-speed internet connection.
Strong working knowledge of microsoft office.
Bachelor’s degree in chemistry, environmental or geological sciences (or similar), computer science, engineering, or geography with minimum 3-5 years’ experience
Knowledge and experience with equis professional, equis enterprise, and equis edp requiredFamiliarity with other equis products a plus.
Knowledge and proven aptitude in performing data mapping, loading edds, and troubleshooting edp errors requiredKnowledge and experience conducting needs assessments, performing historical data migrations, and assisting with the installation, implementation, and configuration of equis products a plus.
Some travel may be required - corporate travel has been temporarily suspended.
Compensation: commensurate upon experience
Principals onlyRecruiters please don’t contact this job poster.
Please, no phone calls about this job!
Earthsoft provides equal employment opportunities to all employees, consultants, agents, and applicants for employment without regard to any legally protected status such as race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the militaryEqual employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.
Job type: full-time
Pay: from $60,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Schedule:
Day shift
Monday to friday
Experience:
Project management: 2 years (preferred)
Equis: 1 year (required)
Contract management: 1 year (preferred)
Work location:
Fully remote
Work remotely:
Yes
Work location: remote
