If you’re interested in exploring a career with eaton & associates please submit your resume to and brief summary of your experience to staffing@eatonassoc.com.
Help desk engineer (remote) – atascadero, ca
As a helpdesk engineer at eaton & associates, you will be responsible for supporting our clients’ end-users via phone, email and chatIf you are skilled in small business technology, we are always looking for intelligent and driven individuals who thrive in dynamic, fast-paced, small team environmentsIf this sounds like the perfect fit for you, we want to hear from you!
Job duties:
Put our clients firstThink of the last time you were amazed by anyone providing services to youYou must have the ability and motivation to do this for our clients.
Take complete ownership of your work — follow up when you say you will — do the work the right way.
Support the technology of our users, deliver excellence in all of the work that you do.
Be a strong contributor to the team.
Take pride in maintaining documentation about our networks and information needed to provide the best in class support to them.
Be intensely curious as to how and why things work.
Have a thorough command of written and spoken language to effectively relay information to clients and to company personnel.
Clearly and consistently set expectations with teammates and end users.
Preferred qualifications:
2+ years’ experience in a technical support environment, call center, or help desk role, that includes the following items.
It support for a multi-operating system environment (e.g., windows, win server, mac os).
Microsoft office support including pop and exchange/office 365 email.
Experience working in a small to mid-size organization with multiple locations.
Support of desktop operating systems with a strong aptitude for both windows and mac os x.
Support of desktop and laptop hardware and peripherals.
Support of mobile devices including tablets and smart phones.
Not required but huge pluses:
Familiar with server and virtualized environments (e.g., vmware, hypervisor, converged infrastructure).
Familiar with current technologies (e.g., ai, mdm, nextgen security appliances).
Networking/lan experience.
Comptia (a+, network+, or security+).
