Job details
Job type full-time
Full job description
Title: enrollment manager
Reports to: srDirector of enrollment management * supervisory: * yes
Department: enrollment management services * flsa status: * exempt
Location: remote
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Who we are: *
Education dynamics is a marketing and enrollment management services and technology company dedicated to getting students to the right program at the right school at the right timeWe are the premier provider of qualified prospective students for colleges and universities, and our services cover the key stages of the student lifecycle, from initial inquiry through program enrollment and completion.
What the role is:
The enrollment manager is responsible for achieving new enrollment targets for educationdynamics’ fee-for-service enrollment coaching and lead qualification accountsThese accounts represent a diverse mix of institutions, programs, and degree levelsThe needs associated with these accounts vary dependent on client feedback, recruiting period, and marketing strategy; therefore, the position involves a significant amount of prioritization of daily tasks, understanding what is critical to achieving enrollment outcomes at a given time.
The enrollment manager is a motivating leadership position responsible for driving success in all aspects of new enrollmentThe role involves regular one on one and group meetings with the team of enrollment advisors supporting the revenue share accountsThe enrollment manager is responsible for helping the team understand expectations, process, and how their performance directly impacts the student experience and financial performance of educationdynamics.
This is an “in-the-weeds”, data-obsessed, leadership positionThe role requires detailed analysis of enrollment conversion reports, advisor pipelines, and other client-provided reporting as neededA strong understanding of the key performance indicators associated with new and continuing student enrollment is required, as well as the ability to help advisors understand the behaviors that drive data outcomesThis position requires exceptional communication ability, both written and verbalOn a regular basis, the enrollment manager will be required to competently communicate with various stakeholders ranging from advisors to vice presidents.
A successful enrollment manager will:
Manage enrollment advisors on several accounts, ensuring appropriate coverage to achieve all relevant new and total enrollment targets are met
Monitor account coverage throughout the day, continually checking lead volume and response times
Assist with training, and provide coaching and feedback to your team in individual and group settings in a way that is engaging and motivating
Review data and provide updates on performance to others within the organization as well as external clients
Participate in client update meetings as needed ensuring all relevant information is being effectively communicated and understood.
Manage individual performance in an emotionally intelligent, motivating manner
Be a coach/player when necessary, jumping in to help your teams accomplish performance goals when needed.
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A successful ems manager profile: *
A strong grasp of higher education enrollment management and an expert in online and post-traditional student demographics
A deep understanding of new and continuing enrollment
Data-obsessed and capable of identifying trends in data to help drive process improvements
Previous experience with a crm (salesforce preferred) and softphone system
An enthusiastic and skilled communicator
Experience in a fast-paced, continually changing work environment
Comfortable with conflict and capable of applying emotional intelligence to work through it
Education & other skills/requirements:
Bachelor’s degree required
Experience leading and managing teams in an enrollment management setting
Experience in the higher education field with an emphasis in online programs, new enrollment, and continuing enrollment
Physical factors:
Physical demands and work environment: the physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this jobReasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: while performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hearThe employee must occasionally lift and/or move up to 15 poundsSpecific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work environment: while performing the duties of this job, the employee is exposed to weather conditions prevalent at the timeThe noise level in the work environment is usually minimal.
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Job type: full-time
Work location:
Fully remote
Work location: remote
