Job details
Job type full-time
Full job description
Title: senior enrollment coach (ems senior coach)
Reports to: enrollment management leadership supervisory: no
Department: enrollment management services
Who we are:
Education dynamics is a marketing and enrollment management services and technology company dedicated to getting students to the right program at the right school at the right timeWe are the premier provider of qualified prospective students for colleges and universities, and our services cover the key stages of the student lifecycle, from initial inquiry through program enrollment.
What the role is:
The senior enrollment coach role is a critical part of our teamThis is a consultative sales role responsible for all aspects of the student recruitment process for client institutionsThe programs we represent span the higher education vertical, from undergraduate to graduate, online and on-campus.
The senior enrollment coach connects with prospective students and uses their exceptional conversational skills to establish rapport while quickly identifying prospective students’ interests, goals, and needsThe senior enrollment coach regularly communicates with highly informed prospective students, covering complex degree program information in various fieldsThe senior enrollment coach is responsible for articulating program information in a conversational and easy-to-understand manner, going into extreme detail when necessaryThe senior enrollment coach is the direct point of contact for prospective students on all questions related to client programs, application processes, and enrollment information and manages student engagement including providing retention services, post-start, when applicable.
The senior enrollment coach is responsible for managing an active pipeline of prospective students, exceeding benchmarks in key performance areas such as interviews and applications completedThe senior enrollment coach interacts directly with education dynamics ’ client institutions for program training, pipeline review, and general updates.
For some accounts, the senior enrollment coach may be responsible for student support that goes beyond the point of new enrollment, including continued registration throughout a degree programIn these scenarios, the senior enrollment coach is responsible for product knowledge regarding continuing registration, course options and selection, and managing a total student enrollment portfolio.
What you will do:
You will manage a large database of prospective student inquiries, handling 100+ calls per day at times
You will have engaging conversations with a variety of individuals daily, focused on identifying their interests and highlighting relevant features of the program they are interested inIn instances where the prospect is a strong match for the client program, you will provide detailed and accurate program information to ensure the prospective student is positioned to make a fully informed decision
You will manage all aspects of the recruitment pipeline for the accounts you are assigned to including interviewing prospective students and managing the enrollment process
You will assist in document collection including previous transcripts, resumes, letters of reference, etc.
You will spend a lot of time discussing in-depth program information with highly informed prospective students
You will work independently, capable of assisting management and clients in the establishment of enrollment processes and strategies
You will interact directly with clients, face-to-face, via phone, and email
You will update all interactions in a crm to ensure a high level of prospective student service
You will manage paperwork, pay extreme attention to detail, and provide accurate updates to account leads and management as needed
You will maintain compliance in all areas of the role including when communicating program details and documenting student interactions
You will follow up with enrolled students to ensure timely registration for upcoming terms and accurate total enrollment counts by program portfolio
You will participate in the training and development of ems colleagues
The successful candidate profile:
You’re a performance focused individual who is passionate about higher education
You have previous experience in a consultative sales position that required attention to detail and the ability to engage with prospective students from diverse backgrounds
You know the higher education field including online higher education, graduate degrees, and the education services industry
You’re an outside the box thinker and effective at working on a new account while process is being established
You thrive on change and enjoy a fast-paced atmosphere
You’re coachable, trainable, and constantly looking to improve
Education & other skills/requirements:
Bachelor’s degree preferred
5+ years of consultative selling experience with a deep understanding of the higher education field
An understanding of the consultative sales process with previous experience that required in-depth product knowledge
Exceptional conversation skills
Physical factors:
Physical demands and work environment: the physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this jobReasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: while performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hearThe employee must occasionally lift and/or move up to 15 poundsSpecific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work environment: while performing the duties of this job, the employee is exposed to weather conditions prevalent at the timeThe noise level in the work environment is usually minimal.
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Job type: full-time
Work location:
Fully remote
Work location: remote
