Job details
Job type full-time
Full job description
At edward jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutionsTo ensure a personal client experience, we have located our 14,000+ branch offices where our more than 7 million clients live and work.
A typical branch office has one financial advisor who meets with clients face-to-face and one branch office administrator who enhances the team`s ability to build deep relationships with clientsHeadquarters associates in stLouis and tempe provide support and expertise to help u.sAnd canada branch teams deliver an ideal client experienceEdward jones currently has more branch offices than any other financial services firm, and we continue to grow to meet the needs of long-term individual investorsThis individual will be responsible for delivering functional results through the systematic design of processes, workflows, and controls and through the integration of technology and peopleThis individual will ensure that the team gets the job done with excellence; clearly define expectations, measures and responsibilities with and for each associate; measure results; provide honest, meaningful, and helpful feedback; and hold associates accountable for performanceThe individual will be responsible for developing an inclusive, team-focused, learning environmentThe individual will be responsible for hiring, training, and developing associates, effectively utilizing resources, and developing himself/herself for an enhanced contribution within the team leader roleEducation/certification (1)
Undergraduate degree with a concentration in journalism, technical writing, english, library science, web development, interaction design, or equivalent experience preferredThree or more years work experience in intranet management, library science/management, user centered design or comparable experience.
Years of relevant experience (2)
3 years of management experience in a similar environment (brokerage, banking, or accounting).
Functional skills (3)
Must have ability to understand the area`s processes, be able to set goals, have strong time management and organizational skills, be able to multi-task and handle a heavy workloadDemonstrated ability to manage risk and produce resultsUnderstanding the controls & workflow.
Must be proficient at interviewing, hiring, training, coaching, and providing feedback to associates.
Must be knowledgeable in project management and capacity planning.
Must continuously look to improve and prepare for the future.
Must exhibit strong delegation skills.
Strong ability to prioritize the work.
Problem solving (4)
Must investigate issues and problems thoroughly and resolve in a reasonable period of time.
Must be an expert of relevant firm, industry, and regulatory rules and deadlines.
Communication skills (5)
Excellent written and verbal communication skillsResponsible for communicating with both associates on team and leadership team to ensure all are kept informed.
Able to effectively facilitate meetings and make presentations.
Builds relationships to create a positive change with other departments, divisions, branches, industry utilities, vendors, and industry & regulatory organizations.
Technical skills (6)
Required understanding of the technologies related to or dependent on the department`s tools and systems
Highly proficient writing skills
Proficiency in user centered design competencies
Understands web technology capabilities and their practical application
Highly proficient understanding of the use of web authoring, search, analytic, and quality monitoring technologies
Highly proficient understanding of html coding, adobe, and a basic understanding of javascript, visual basic macros and xml for use in special applications
Understanding of the is hardware and software which supports the intranet`s functionality
Familiar with current intranet trends and practices
Degree of risk (7)
Moderate to high riskDecisions made by this individual will impact the content and usability of the internal electronic reference system used by all levels of the organizationPotential risk to client relationship if the information that is needed by a branch is not current, understandable, or easily foundNeeds to ensure that the work of the team gets done in a timely, complete, and accurate manner in order to minimize that riskAble to make complex and difficult decisions independently.
Duration of impact (8)
Moderate to highHas impact on other areas in the firm, vendors, industry organizations, and clientsFully understands the downstream and upstream impacts, as well as the time, cost and service impacts.
Span of influence (9)
Moderate to highHas impact within and outside of the firmMay participate on industry groupsHelps remove barriers to performanceParticipates and contributes to the area, division, and firm objectives.
Degree to which decisions are complex and non-routine (10)
ModerateDecisions will often be non-routine and/or complex within this role.
Autonomy (11)
High autonomyWould need to make some complex and difficult team decisions with autonomy.
Management/supervisory responsibility (12)
ModerateSupervisory responsibility for a team of associates from just a few up to 15 associates.
Fortune 2020 – edward jones was named no7 on the 2020 fortune 100 best companies to work for® list.
From fortune ©2020 fortune media ip limitedAll rights reservedUsed under licenseFortune and fortune 100 best companies to work for are registered trademarks of fortune media ip limited and are used under licenseFortune and fortune media ip limited are not affiliated with, and do not endorse products or services of, edward jones investments.
Edward jones ranked no6 of the 100 best workplaces for millennials by great place to work and fortune magazine.
2020 corporate equality index – edward jones joins the ranks of 680 major u.s businesses that received top marks in the hrc foundations 18th annual scorecard on lbgtq workplace equality
Edward jones named a top company for training, ranking no25 on training magazine`s 2020 training top 125 list – the highest ranking among the financial-services industry!
Financial services firm edward jones has been named one of the 2019 best workplaces for parents by great place to work and fortune magazineThe firm ranked no5 on the list of 50 companies, up two spots from last year.
The best workplaces for parents list is one of a series of rankings by great place to work and fortune based on employee feedback from great place to work-certified™ organizationsEdward jones ranked no7 on the fortune 100 best companies to work for in 2019 list, the firm’s 20th appearance on the listThe firm also was ranked the no1 best workplace in financial services & insurance and the no6 best workplace for millennials by great place to work and fortune.
Edward jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable lawAt edward jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-beingVisit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharingThe salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:
