Job details
Salary $15 an hour job type full-time number of hires for this role 1
Qualifications
Us work authorization (required)
Electrical industry order management: 2 years (preferred)
Full job description
Electrical.com is a leading online retailer of electrical products, and we are looking for a fulfillment specialist to join our team! this position is fast paced, and fun for the right personThe fulfillment team organizes orders to ensure that they flow smoothlyThis includes interacting with multiple warehouses, selecting order ship-points, handling aspects of billing and returns, and other tasksThe role requires a lot of attention to detail, a sharp memory, and an awareness of how decisions affect customer experienceAt least 2 years of experience filling orders in the electrical industry is preferred (primarily circuit breakers, bus plugs, motor controls, switches).
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As a huge perk, this position is remote, and you can travel or work anywhere in the united states (more details below)Because of the amount of training that goes into this role, we are looking for someone who wants a long-term position with some moderate growth opportunitiesWe love stability on this teamAre you the kind of person who really gets in a groove doing the same thing over and over? if this is you, read on.
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Your team’s mission, and how you’ll help*
Our customersMost customers find us when they have an urgent needWhether it’s a manufacturing plant that’s down, or a large contractor that needs something for their job site, we sell the electrical parts to get our customers up and running quicklySome of our customers’ most urgent needs come when an out-of-production part failsLucky for them, we have the largest stock of new and out-of-production parts in the world, and a massive network of inventory partnersMost customers find us through our website, but at some point they interact with our sales and service teamsWe want that interaction to be exceptional, so that they will come back again and again.
Your teamYour team members are currently located in colorado and texas, but we would be excited to add another state to the listThey enjoy getting stuff doneAlthough this team flies fast, the seasoned team members are available to share tips and tricks with the newly initiatedThe team collectively handles thousands of orders every monthThis is a headphones on, fast typing, fast clicking sort of group, with good jokes always just a group chat away.
Your dayYou will start each day to a nice big list of orders to fillThey never really stop coming in, but the list gets whittled down in the afternoonYour mission is to identify the most time-sensitive orders to fill (i.eNext-day air, hard-to-find items, etc.) and make sure that they move along as smoothly as possibleYou’ll complete some orders with ease, because they are in-stock, and you simply select the ship-point, generate the paperwork, and send them off to the shipping team.
Special-order items may stump you, but you will pass these off to a tier 2 team member at firstPhew! stress avertedWith time, you’ll know exactly what to do with those ordersEvery morning goes this way--clicking, processing, and sending orders off.
As the day continues, you process a few returns, help customer service hunt down some order information, and answer a few phone calls to connect customers with the right person.
After lunch, you join the daily team huddle (over google hangouts of course), and after some team banter, discuss questions and needs for the dayAfter the meeting, it’s back to the headphones and keyboardWe always make a nice sprint for the end of the day, so that the queue is as clean as possible the next morning.
Who you areYou are looking for a stable, long-term, work-from-home positionYou have experience with repetitive tasks, and even enjoy themYou may even have a few part numbers memorizedYou love getting in a groove, checking things off, and leaving it all behind at the end of the day.
*live anywhere in the united states
Our fulfillment and customer service team members work remotely, and you can tooJust make sure you have a reliable internet connection and can work approximately 7 am - 4 pm mountain timeYou can live in any us state or timezone.
Depending on your proximity to our primary offices, there may be occasional opportunities to work from the office or travel for training purposesThis can be discussed during the interview process.
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What you’ll be doing...
Route and source customer orders by processing the order personally or escalating to a designated team member.
Achieve minimum performance targets for order volume and accuracy.
Assist with customer service related tasks (gathering information, or occasionally responding directly).
Apply learning abilities to familiarize yourself with common electrical productsUse those skills to increase your order processing abilities (promotion opportunities available).
Adjust to coaching from the team manager on how to increase effectiveness.
Answer phones to direct to the appropriate party.
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What you’ll need to succeed...
2+ years in the electrical industry
2+ years in office related work including order processing, data entry, or similar tasks.
Comfort with learning and using new technology.
A sharp memory, attention to detail, and strong sense of organization.
A keen ability to follow step-by-step instructions.
An ability to work efficiently while doing repetitive tasks for long periods.
Openness to receiving coaching and adapting your approach.
A strong ability to self-manage and work remotely.
Bonus points if…
You have an interesting hobby or two.
You have a great sense of humor.
Schedule
Full-time, m-f, 7 am - 4 pm mt (preferred)
Compensation
$15 / hr+ doe
Benefits
10 days of paid vacation + 8 paid holidays + sick time
Health / dental / vision plans available
401 (k) with matching available
Apply Now
Attach your resume to your application.
Include a brief cover letter introducing yourselfExplain why this position is of interest to you, and why you would be a great fitNo need to be too formalShort and sweet is great (please keep to less than one page).
P.s*if you’re not interested in or available for this position, but know someone who is, we would really appreciate it if you passed this along!
Job type: full-time
Schedule:
Monday to friday
Experience:
Electrical industry order management: 2 years (preferred)
Work location:
Fully remote
Work location: remote
