Job details
Job type full-time
Full job description
Summary
Vestcom is the industry leader in technology-driven shelf-edge solutions for retailers and cpgsOur data-integrated media solutions drive sales and loyalty, engaging shoppers where it matters most – the point of decisionOur patented innovation has been trusted by top retailers for more than 30 years to transform their shelf-edge, driving productivity and profitable growthFor our growing team of nearly 1,000 employees, vestcom offers the stability of an established company with the entrepreneurial spirit and fast-paced environment of a start-up.
The account manager plays a key role in managing and supporting retailer and cpg funded shopper marketing initiatives leveraging vestcom media solutions (vms)Client and/or territory assignment and scope will vary based on the account opportunities and candidate backgroundThis role is charged with shelf edge campaign planning between the cpg and retailer teams as well as driving the internal campaign support across vestcom departmentsThis role supports the primary sales team and requires the ability to meet and strategize with clients, have a detailed knowledge of the various products and services across the vestcom media solutions scopeThe account manager will work with a diverse mix of cpg shopper marketing teams and retailer merchandising and pricing stakeholdersThis role oversees and supports the event execution process and coordination of vms campaigns, as well as identifies and enables continued process improvement and fosters adoption of key vestcom tools.
Key areas of responsibility
This role will independently own and manage all assigned duties with support from assigned campaign specialists and delivery coordinatorsPrimary working relationships will exist with all necessary customer contactsWill report into the commercial sales organization and will be responsible for providing input into and executing the strategic account plan developed by the commercial sales management teamWill also work closely with vestcom’s other vestcom media solutions teams: client experience, it, creative, product delivery and other teams across all vestcom solutions and customer deliverables.
Business planning
Partner with sales directors to plan key client deliverables for the quarter, calendar year
Support sales directors on new business initiatives as requested
Support meeting preparation with cpg/retailer analysis on ytd volume and engagement
Customize vms sales presentation decks to support given sales opportunity
Generate leads on new item support, digital overlays and shopper theme campaigns as needed for assigned retailers
Effectively trouble-shoot client questions/concerns by engaging internal team members as needed
Take lead on meeting follow-up (written), issue reports and next steps, create timelines and task lists as needed
Build retailer and cpg relationships to cultivate sales opportunities and advise vms /sales team of any relevant organizational changes, announcements or guidance
Program management
Remote or on-site owner and expert for the internal contacts and campaign process for vms events and programsDevelop and maintain working relationships with both client and vestcom internal event execution stakeholdersMaintain a professional written and verbal communication both internally and externally
Maintain regular communication across vms assigned teamThis includes but is not limited to sales team & sales leadership for account-specific items, as well as delivery leadership & peer account managers for execution and process improvement
Lead and participate in tactical vms event execution process with the support of the campaign specialist and/or delivery coordinatorSteps include but not limited to:
Provide program summary reports, identify successes and trouble-spots, document current business processes, and identify improvement opportunities for coordination with delivery leadershipUnderstand key retailer and cpg needs/pain points and proactively address
Coordinate issue investigation and resolution with all applicable vestcom stakeholders as neededResolve campaign issues such as non-compliance at shelf including production summary, interpretation of data, and root cause analysis discussions with client
Train campaign specialists and delivery coordinators on key retailer contacts and processes as needed
Key qualifications
Bachelor`s degree in business, marketing, or related field preferred
5+ years related business experience and/or training; or an equivalent combination of education and work experiencePrevious media/retail promotions industry experience preferred
Excellent oral, interpersonal and written communication skillsMust be able to participate and effectively present information to large and small groups, to clients, employees, and management
Be able to work independently, effectively problem solve and exhibit strong analytical skills
Experience to lead client calls and effectively collaborate with internal teams
Possess a high service level orientation, outstanding attention to detail, strong sense of urgency and the ability to meet deadlines under pressure
Be well-organized and able to perform duties with minimal supervision as this position requires working from a home-based office
Ability to show proficiency in the following computer applications: ms office applications, including word, outlook, excel and powerpoint
Ability to embody and reflect vestcom’s core values: our teams, our integrity, our ingenuity, our performance
Additional requirements
Travel may be required as needed to support clients.
Compliance with company policies concerning maintaining a drug free workplace is required
Compliance with all company policies is required including all safety policies and procedures
Supervisory responsibilities
None.
Safety-sensitive
This position is designated as safety-sensitive and may disqualify current medical or recreational users of marijuana from continued employment even if permitted under state law.
Management disclaimer
Vestcom’s management reserves the right to revise, change or modify the duties and responsibilities of this position at any time to meet business and organizational needsThis position description may not list all duties for this positionThe incumbent in the position may be asked to perform other dutiesThis position description is not a contract for employment and either the incumbent or vestcom may terminate employment at any time, for any reason.
About vestcom
Vestcom parent holdings, incIs the leading provider of tech-enabled shelf-edge pricing and promotion communications for the retail industryEstablished in 1985, vestcom helps clients transform their retail environment to be more engaging to consumers and more efficient for retail store teamsVestcom provides its retail and cpg clients with proprietary software solutions that drive edge-of-shelf media pricing, advertising, and planogram information; nutritional content; and other critical data that drives their businessesVestcom’s services and technology are leveraged in over 60,000 retail stores nationwide and facilitate tens of billions pricing and promotional updates each year (example clients include kroger, albertsons/safeway, walgreens, and dollar general)With more than 50 patents and a rich culture of innovation, the company has experienced tremendous growth throughout its history.
Vestcom is led by chairman & ceo, john lawlor, who joined the company in 2009John and the senior leadership team are focused on driving the vision for the company’s future growth and building on its expertise of content integration and history of innovation in execution at the shelf-edge.
Vestcom is owned by charlesbank capital partnersCharlesbank is a boston-based middle-market private equity firm with a 20-year track record of superior investment returnsFor many years, the firm managed an investment portfolio solely for the harvard university endowment, before establishing charlesbank as an independent firm in 1998Charlesbank is now actively investing its ninth fund, its largest fund to date.
Vestcom is headquartered in little rock, arkansas and has 10 production facilities across the united statesThe company also operates in the united kingdomYou can learn more at www.vestcom.com.
