Job details
Job type full-time
Full job description
Macdermid graphics solutions is an innovative company with products that are used to print everything from paper cups to aluminum cans, from labels to boxes, and from envelopes to newspapersOur photopolymer plates and newspaper plates provide exceptional solutions that deliver high quality graphic capabilities to all types of packaging and newspaper printing applications.
We are seeking a dynamic field service engineer with a track record of success to play a key role in supporting the growth of our company providing outstanding technical support to customersYou will work closely with manufacturing, r & d, and engineering to recognize and solve customer issues, and recommend product improvements.
Job function:
Install new equipment at customer site and perform functional verification testing
Train users on equipment operation and trouble shooting
Interface between customers and manufacturing and development engineers to resolve customer complaints and field failures
Track and provide reports on customer complaints and field failures
Provide recommendations on service tracking/reporting software packages
Manage trouble-shooting guidelines on several equipment lines
Accessibility to a major airport within a one-hour drive (80% travel)
Job responsibilities:
Receive & document in-bound technical troubleshooting calls and follow-up in a timely manner.
Recommend field service improvement programs for existing and new products.
Assist in development of fault-tree and respond to customer requests.
Deliver world-class field service and build customer satisfaction.
Adhere to safety rules, manufacturing procedures, company policies and procedures.
Strong electrical / mechanical aptitude on automated equipment.
Ability to read and work from electrical schematics.
Hands-on person with the ability to troubleshoot and resolve equipment issues quickly.
Able to follow through on equipment installations, from pre-installation to final training.
A good working knowledge of plc’s and ladder logic.
Ability to provide assistance to customers both in person and by phone dealing with technical and operational issues.
Excellent written and oral communication skills.
Travel to customer or manufacturing sites required, up to 75 -80 %.
Person must be able to travel internationally with a passport.
Accessibility to a major airport within a one-hour drive.
Keep records of maintenance, repair, and required updates of equipment.
Inspect, test, and repair equipment following manufacturers` specifications, using test and analysis instruments.
Study technical manuals and attend training sessions provided by equipment manufacturers to maintain current knowledge.
Perform preventive maintenance or service such as cleaning, lubricating, and adjusting equipment
Accountability
Accountable for the completion of assigned tasks in a timely mannerAble to file customer trip reports, travel expenses and monthly summary reports in a timely manner.
Educational background:
As in engineering, equivalent technical field degree, or equivalent technical experience
Experience:
3- 5 years in technical field service, preferably complex printing devices or equivalent; electromechanical
Other requirements:
Experience training customers on equipment set-up and operation
Familiarity with complex instrumentation, flexographic equipment or equivalent
Strong technical ability and troubleshooting experience
Working knowledge of plc’s and control devises
Demonstrated strong problem-solving skills
Attention to detail, strong interpersonal and documentation skills, and strong work ethic
Macdermid graphics solutions / element solutions, incIs an e-verify company and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job applicant proceduresEqual opportunity employer: minority/female/veteran/disabled/gender identity/sexual orientation
