Job details
Job type full-time
Full job description
Bachelor’s degree in computer science, math, or related discipline required, or equivalent work experience
3+ years experience using the public cloud as a developer, architect, systems engineer, or technical implementer
3+ years’ experience in systems engineering or technical operations support, with some customer-facing responsibilities
3+ years’ experience (and demonstrated credibility) working in a technical role within a software engineering-focused business
3+ years of experience in video compression, packaging and delivery mechanisms such as hls, dash, cmaf, rtmp, udp, and file based workflows
Ability to travel up to 10%, primarily regionally
Are you interested in joining a growing team based either in the portland tech hub, the silicon valley or a virtual location that is focused on helping broadcast and online streaming companies get the most out of aws elemental media processing and delivery products? do you have direct customer experience, working with technical teams to deploy enterprise solutions? if so, this may be a great position to considerAws elemental is helping the top names in media and entertainment build video workflows that integrate both on-premises encoding products and cloud-based video encoding and delivery services, to create compelling video-driven experiences for their customersCome join our team!
Specialized media eaes work across all aws elemental media products and services and apply their product and domain expertise to key customer projects, during the specification, development, deployment and acceptance phases of projects to deploy enterprise video workflowsAlong with a specialized media tams, the specialized eae role assists in driving long-term success for key enterprise accountsThe eae develops deep technical knowledge on the operational aspects of customer workflows, providing proactive guidance on best practices to help these customers achieve operational reliability, resiliency, and scalabilityDepending on customer needs, they may work closely with specialized solutions architecture or aws professional services teams, with the eae focusing on operational successThe eae becomes a primary technical resource for aws support and aws elemental support, during production operation of these media workflowsWhile a specialized eae is not expected to develop software, a software development background is valuable in helping understand complex customer needs and drive software solutionsMost importantly, specialized eaes recognize that long-term customer success depends on proactive domain-focused guidance to ensure customer workflows are deployed following best practices that are associated with on-going support and operations delivered throughout the lifespan of the customer.
As a srSpecialized eae, you will:
Act as the primary technical point of contact representing the technical needs of high-value media workflow for key enterprise accounts
Participate in the on-boarding and off-boarding requirements of assigned key customers
Work across aws elemental products and with aws solutions architects to define detailed customer project requirements and scope feature tickets
Interface with customer project managers and technical owners to understand key technical and operations requirements
Collaborate with product managers to define customer technical requirements, helping to advocate for solutions that drive long-term operational success
Work with engineering managers to ensure delivery of product features to meet customer technical requirements
Work closely with product and workflow testing teams at either aws elemental hq or customer locations, to verify technical integration of products into customer workflows
Ability to effectively communicate with technical leads at internally and at key accounts, across, up, and down both organizations
Work with designated support engineers to raise the customer experience bar with 24x7 support, this includes establishing and facilitating customer specific training to ensure the customer support experience is high across the team.
Experience with cloud computing, especially amazon web services
Ability to understand and communicate business and technical needs
Excellent communication skills including facilitation, negotiation, and conflict resolution
Excellent hardware/software problem-solving skills and ability to navigate challenging situations in a professional manner with minimal guidance
Ability to interact with and influence technical personnel at all levels
4+ years’ software engineering experience
Familiarity with one or more linux-based scripting language (e.gPython, bash, javascript, etc.) or object oriented programming languages (java, c++, c#)
Experience with centos or redhat linux distributions
Experience with content delivery networks (cdns) (e.gAws cloudfront , akamai, edgecast, level 3, limelight)
Willingness to work closely with customers during live events, including nights and weekends
Amazon is committed to a diverse and inclusive workplaceAmazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected statusFor individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us//.
