Job details
Job type full-time
Full job description
Fortress technology solutions is a property management software technology firm based in nashville, tnWe are a privately funded startup with a solid growth trajectory since day oneTo surpass the market leaders in a $2+ billion industry, we need team members who are passionate about challenging the status quo, love making the complicated feel simple, and believe that there`s nothing more important than building software that is delightfully beautiful and remarkably functional.
Position summary
The product support and onboarding manager is responsible for reviewing, troubleshooting, and supporting end users and admin support related to fortress and other 3rd party products utilized with fortressDaily duties will include organizing ticket flow, resolving concerns, working closely with our development team to get resolutions on product issues, and updating clientsAs well as, maintaining a positive relationship with our product partners that work with or integrate with fortressThis role is involved in various monthly reporting tasksAdditional duties include assisting with and managing property onboardings, property dispositions, and new client implementationsCreating and maintaining positive relationships with fortress clients is imperative with this role.
To be an effective fortress teammate, you will need to:
Have a great attitude
Have high expectations
Think beyond the box
Work with passion
Have a tireless work ethic
Be confident
Be self-sufficient and self-motivated
Take pride in your work
Be a good listener
Offer a solution with every problem
Be inspiring and empower your teams
Knowledge/skills/abilities:
Must be highly detail-oriented
Proficient in microsoft office
Analytical and problem-solving skills
Capable of multi-tasking
Technologically innovative
Relationship management
Organizational skills
Time management skills
Ethical conduct
Ability to work and communicate seamlessly in a cross-functional team
Essential job functions:
Reviewing and troubleshooting issues
Managing ticket flow and resolution of tickets in a timely manner
Working closely with the development team to resolve issues
Creating and maintaining relationships with product partners
Creating and maintaining relationships with fortress clients
Managing and assisting with property onboarding and property dispositions, including all related tasks
Managing and assisting with new client implementation, including involvement with 3rd party products= set-up
Performs additional duties as assigned.
Specific education or experience:
Roles in client relations preferred
Product support experience required
Product onboarding and implementation experience preferred
Property management experience preferred
Experience working with or in property management software preferred
Requires high school diploma or equivalent
Technical degree in related field preferred, though not required.
Physical demands and work environment:
Frequently sit, stand and walk
Regularly required to talk or hear
Rarely required to climb or balance, stoop, kneel, crouch or crawl.
Requires an ability to lift, carry and move objects up to 50 pounds occasionally and 75 pounds rarely.
Vision abilities to include close vision, distance vision, peripheral vision and the ability to adjust focus
The noise level in the work environment is usually moderate
Temperature in the workplace is typically moderate, though the ability to withstand seasonal cold and heat of the outdoors is necessary
Travel requirements:
This position requires travel up to 10% of the time
The fortress experience
We`re creating a different kind of company at fortress technology solutionsWe promise we will never be ordinaryThere will be many days you aren`t comfortableYou will be pushed to accomplish more than you ever thought possibleYou will be challenged by your team leader and your peers to achieve more and to find better waysIf you believe in yourself, enjoy a challenge, and appreciate working with exceptional peopleFortress technology solutions could very well be the last company you ever work for.
The company will recruit, hire, train, promote, and compensate its employees based upon factors such as work quality, behavior, training, and experienceIn compliance with local, state, and federal laws, we provide equal employment opportunity regardless of race, color, creed, national origin, protected age category, gender, sexual orientation, religion, marital status, military status, or physical or mental disability of any individual who is otherwise qualified.
