Job details
Salary up to $50,000 a year job type full-time number of hires for this role 1
Qualifications
Bachelor`s (preferred)
Full job description
Customer experience & marketing specialist
Remote position
A growing e-commerce company is looking to fill the role of: customer experience & marketing specialistThis is a hybrid role that will report into the head of marketing and the director of merchandising & ancillary portfolios.
As customer experience & marketing specialist, you will be solely responsible for providing a superior customer experience, while working through the company’s internal departments to resolve customer inquiries, track orders and flag any issues, ensure information on the website is accurate and up-to-date, and support the promotion of the site online through a strategic promotional plan.
This is an exciting opportunity for the right candidate to work autonomously to develop and implement best practices to positively impact a growing brand in the home and office furniture categoryThe ideal candidate will be a positive and proactive individual who possesses strong writing, graphics, interpersonal and communications skills, and is highly creative, a strategic-thinker, and skilled at managing competing priorities.
Specific responsibilities may include, but are not limited to:
· fielding and resolving customer inquiries through the company’s zendesk system regarding prospective future orders, current orders, and issues with past orders; specific product questions; troubleshooting website functionality; etcEscalate inquires to appropriate departments as needed.
· maintain database of customer inquiries and approved answers
· coordinate with the product manufacturers to obtain order updates and document them on the order status reportShare report daily with company stakeholders and proactively communicate updates and tracking information to customers, as needed.
· work closely with the various product manufacturers regarding price increases, sales/promotions, new products launches, issues with open orders, etcWork with internal team to implement changesMaintain the merch list and hedberg product catalogs to keep them up-to-date.
· regularly distribute customer surveys, analyze the results quarterly and provide recommendations for improvements.
· obtain weekly inventory reports from product vendors, cross reference the current catalog and adjust the site accordinglyNotify proper stakeholders internally and externally on inventory changes (such as ad consultants).
· work closely with the marketing department on promotional efforts as needed, including but not limited to: email marketing, social media support, image asset maintenance, advertising support, etc.
· liaise between the merchandising, marketing, admin and accounting teams to assist with new brand and product launchesSpecifically, aid in obtaining necessary information from the product manufacturers, organizing all assets / product information, and uploading the catalog to woocommerce.
· by direction of the marketing department, make regular updates to the website and coordinate as necessary with the external developer team.
The ideal candidate for this role will have the following qualifications:
· 3-4 years of experience
· proven experience in a customer service, merchandising and/or marketing role at an e-commerce company
· knowledge of zendesk (or similar)
· superior written communication skills
· detail-oriented, proactive and self-motivated
· creative approach to problem-solving
· skilled at managing competing priorities
· an interest in furniture and interior design
· proficiency in microsoft excel required
· preferred, but not required: working knowledge of adobe creative suite or canva
· preferred, but not required: working knowledge of wordpress and/or woocommerce
· preferred, but not required: working knowledge of constant contact (or similar)
Job type: full-time
Pay: up to $50,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance
Work from home
Schedule:
Monday to friday
Education:
Bachelor`s (preferred)
Work location:
Fully remote
Work location: remote
