Overview: we are the gen-next technology solution provider, solving complex business problemsWe assist our happy customers across all spectrum to reimagine their business processes and navigate their digital journeyOur out-of-the-box solutions continue to bridge the gap between ideas and reality, delivering impact through connected data, architecture and experience.
We are enquero - digitally transforming businesses since 2014!
Excellence with enquero
We are a vibrant and a ridiculously norm-challenging bunch with increasingly diverse teams across the globeOur open culture enables easy ideation, innovation and deliveryOur voracious appetite for knowledge makes growth organic to us.
If you have a passion for problem solving and quirkiness doesn’t scare you, come be a part of our rapidly growing companyOh! we do have a life outside work as wellResponsibilities: as a senior consultant in enquero’s enterprise applications unit, you will analyze business processes, pain points, as-is system functionalities to provide recommendations on addressing business challengesYou will leverage your experience in managing the development life cycle and administration cadence of mission critical systems used by the business to drive operating activitiesYou will analyze user requirements, procedures, and problems to automate, and provide suggestions to improve existing system capabilities, workflow, and scheduling limitations.
You are expected to analyze and recommend commercially available software and/or open source technology solutions based on business needYou are expected to develop a deep understanding of the functional processes and underlying technology optionsThe ideal candidate is a solutions-oriented, dynamic team player who will operate as a technical and process thought leader as well as strong business analyst and advisorYour demonstrated ability to consistently achieve this while continuing to improve your knowledge and skills will define success for your role.
Work in an agile environment, with cross-functional, geographically dispersed teams to improve, define and manage new business processes and help develop overall technology solution design.
Assess existing processes and make improvement recommendations based on customer experience, cycle time and risk/reward analysis.
Work on problems of diverse scope, develop solutions to technology challenges and deliver the requirements before the deadlines.
Coordinate meetings with clients, document and distribute meeting minutes, ensure actions items are completed on time, communicate project status, escalate issues to management as appropriate.
Support teams through all phases of the project including knowledge transition phase.
Embrace new technologies and work with various tools and technologies to achieve desired functionality and adhere to industry standards, principles and practices
Be an individual contributor or mentor/lead small teams on client engagement teams, working under the supervision of a lead consultant/principal consultant, to develop work product, lead specific project initiatives, and act as a subject matter expert on consulting projects.
Contributing to your bu/practice by
Documenting your learnings from the current work and engaging in the external tech community by writing blogs, contributing in github, stack overflow, meet-ups/conferences etc.
Keep updated on the latest technologies with technology trainings and certifications
Actively participate in organization level activities and events related to learning, formal training, interviewing, special projects as assigned.
Qualifications: responsibilities:
Candidate should have experience as a product owner and has extensive experience creating detailed user stories , acceptance criteria and an ability to be a bridge between business and it team.
Facilitate discussions with business groups, define their needs and translate these needs into quantifiable business requirements.
Define current (as-is) and future (to-be) scenarios (processes, models, use cases, user stories, plans, and solutions)Work with the team to build consensus among stakeholders to validate and finalize the requirements.
Identify and analyze simple to complex business processes that require change/improvement.
Effectively extract and document both system-agnostic and functional business requirements.
Serve as technical coordinator to ensure all design questions are answered.
Serve as a liaison between business groups and it development to clarify requirements.
Collaborate with it development team to ensure requirements are properly translated into technical specifications that meet the business needs.
Work with qa team to create and refine a master test plan that traces business requirements throughout the sdlc.
Act as a change agent to help ensure that the newly implemented system/process enhances the success of the project.
Communicate status of deliverables and timelines to interested parties proactivelyDocument issues thoroughly and escalate issues appropriately.
Perform gap analysis of requirements against out-of-the-box application/system functionality and suggest best practices solutions.
Present findings for iterative prototypes, proof of concepts, and case studies.
Facilitate weekly or monthly meetings with business groups and development.
Track work progress/status; identify risks and constraints, escalate issues as necessary
Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
Ability to work with and influence peers and management.
Self-motivated with critical attention to detail and deadlines and reporting.
Good communication and interpersonal skills.
Education: bs/ba in computer science, information systems or equivalent
Experience
10+ years of experience as a business system analyst supporting sales and/or marketing organization processes and systems plus at least 4+ years of experience in salesforce implementations.
2+ full implementation in salesforce with atleast 2 full-lifecycle projected delivering new solutions.
Intermediate understanding of sales cloud, service cloud & oms.
Experience working in sales or service operations preferred.
Salesforce certifications a must.
Strong analytical mindset.
Good written and oral communication skills a must.
Disclaimer: this job description is intended to describe the general nature of the work performed by employees in this jobIt is not an exhaustive list of all the job`s responsibilitiesAt enquero, all of our jobs include broad responsibilities for continually improving the processes we use to develop our products.
Enquero is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
