Job details
Job type full-time
Full job description
Worker type:
Employee
Are you passionate about building solutions that produce measurable business value? do you enjoy collecting and prioritizing input from key business stakeholders, driving product vision and managing the implementation process leading to successful outcomes? do you know how to say ‘not now’? do you believe in delivering actual products rather than just project artifacts?
If so, continue reading this as we are looking for a product owner to join our global platform engineering teamWe are responsible for the strategic development and lifecycle maintenance of ensono envision, our hybrid it service management platformEnsono envision underpins the industry-leading service we deliver to our clients every day, 24 hours a day.
You will focus on delivering capability in our servicenow platform to improve our associates’ efficiency and work experienceReporting to the senior manager of platform engineer, you will be an integral part of a scrum team collaborating with systems engineers, developers, business analysts, and administrators.
You will be capable of working with technical and non-technical users distributed across india, the us, and europe to understand the challenges facing the business and to translate the requests and requirements into an implementable solution within an agile frameworkYou will also need to work with other platform teams to identify functionality that can be migrated from legacy systems as we continue our program of tool consolidation.
Manage the product roadmap and own the backlog for the servicenow itom platform
Analyze requirements received from cross-organizational units, translate into technical specifications, and implement functionalities pertaining to cmdb, discovery, event management, flow designer, service mapping and health log analytics.
Review and accept work completed by the development team
Perform on going product review, analysis, and enhancement decisions (backlog grooming)
Possess full knowledge and understanding of the itom technical and process implementation
Ensure solutions meet current customer need
Daily representation of the end user in the scrum team to clarify questions on backlog items
Track metrics for measurement of business outcomes gained from implemented solutions
Working with other platform development groups and support teams to ensure a smooth transition of new capability into production.
Knowledge
You will be able to demonstrate an in-depth understanding of the product owner role as it applies to system integration and software development
You will also have a strong understanding of all the agile ceremonies and be able to facilitate these as necessary
Hands-on working knowledge of many of the products included in servicenow’s platform (cmdb, asset, flow designer) and their itom suite (discovery, service mapping, event management, health analytics)
Skills
Ability to learn technical concepts quickly
Ability to set priorities
Ability to facilitate collaborative decision-making
Strong english written and verbal communication skills
Demonstrated ability to understand the big picture solution and then craft requirements into actionable use cases, epics, user stories
Ability to be effective in a growing and dynamic organization
Takes initiative and assumes responsibility
Experience
You will have demonstrable experience working in a product owner role in a highly technical environment or across a range of products
5+ years working with agile development teams
In-depth knowledge of automated testing methods
Understanding of configuration and event management solutions
Prior experience working in a managed service provider environment is a plus
Primary location city/state:
Homebased - downers grove, il - finley, illinois
Additional locations (if applicable):
Ensono is an equal employment opportunity employerEnsono provides equal employment opportunities to all qualified applicants without regard to race, color, religion, national origin, ancestry, citizenship status, sex, marital status, pregnancy, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status, military status, or any other status protected by applicable law.
