Overview: 100% remote enterprise iron was founded in 2002 and specializes in advisory services for public and private clients in financial services, retirement services, and the government sectorOur team of industry practitioners averages 18+ years of experience in financial services production and technology operations, product management, technology development, implementation, and support rolesWe are flexible and adaptable to our clients’ needs and offer several delivery modelsAdditionally, our delivery partners allow us to expand our reach while leveraging additional skills and the latest technologiesCase studies are available on our website to learn more about our expertise and further review our qualifications.
Enterprise iron is seeking the right individual(s) to assist in the improvement and functionality of pension administration systemsThe right resource(s) for this role will implement new business processes within multiple systemsResponsibilities:
Overview: under the general direction of the lead technology manger, this position reflects the duties responsible of a business analyst for the pennsylvania municipal retirement system (pmrs)This position is responsible for the analysis of business needs related to pmrs’ creative pension administration system (cpas), documenting, reporting and recommending findings to executive management as well as monitoring, diagnosing and maintaining the cpas application and associated operating environment.
Relationship management: responsible for the management of internal and external relationships supportive of pmrs technology requirements including but not limited to:
Other commonwealth agencies including the office of administration, office of information technology
Technology vendors and contractors in support cpas or other pmrs initiatives
Other pmrs business partners
Employees in this position disseminate accurate and timely information to pmrs management, other appropriate pmrs personnel and, where applicable, external employer client personnel.
Core functions functions as the liaison between the pmrs program processing unit to include the program processing director, pmrs technical staff and the pension administration developers in support of pmrs’ comprehensive pension administration software system (cpas) and all other pmrs business systems.
Responsible for reviewing, understanding, and documenting pmrs business processes ensuring the successful implementation of pmrs’ cpas application.
Analyzes any modifications in business requirements due to pmrs board, regulatory, and/or legislative changes.
Coordinates and conducts meetings with internal pmrs business units, management, and executive management as needed in support of gathering business requirements pertaining to cpas or other related business applications.
Compiles and documents facts using pension knowledge to provide recommendations for executive management to make informed decisions about pension administration system related business processes.
Supports the integration of other pmrs business systems to enable the interoperability of other software solutions.
Understands and anticipates the impact of systems changes on other dependent business processes.
Meets with pmrs business units to detect deficient business processes.
Identifies and recommends business process improvements.
Works with pmrs business units to conduct comprehensive user acceptance testing.
Works with pmrs business units to conduct systems testing as a result of patching, maintenance, or other changes in system architecture.
Functions as the primary point of contact for problems and issues related to the pmrs pension administration system.
Provides secondary support for other pmrs business critical applications as well as the pmrs personnel assigned as primary leads for those applications.
Troubleshoots business system problems and issues to resolve or develop a recommended plan of action.
Assist internal or external users with pension administration problem identification, documenting, reporting or resolution
Works with vendor support to troubleshoot business system problems and issuesThis will include opening support tickets as needed with vendors as well as working with technical support personnel on-site or via remote or telephone support.
Supports knowledge transfer from vendor application development staff to pmrs personnel and management.
Compiles comprehensive functional business specifications to ensure that all business requirements have been met for procurement deliverables.
Working knowledge of computer application scripting and database query language.
Makes software connections to external databases.
Prepares, complies and maintains preliminary reports as needed for agency review.
Prepares, complies, and maintains comprehensive documentation and workflow diagrams of pmrs pension administration system.
Works with pmrs business units to compile testing strategies and employ tracking measures to ensure delivery of expected results.
Develops and conducts end user training for pmrs business system applications.
Develops and contributes to pmrs project management and tracking systems, primarily using microsoft teams and sharepoint, and cpas cq.
Develops and writes documents such as correspondence, policy, procedure, and training materials for management review.
Attends functional workgroups as needed in support of pmrs.
Leads functional workgroups as needed in support of pmrs.
Supports the confidentiality, integrity, and availability of the pmrs business system data.
Monitor, log, report, track and maintain usability and interoperability of the cpas application to include, but not limited to, hosting environment issues, interface maintenance or connectivity problems.
Manage employee/worker position hierarchy to be used with management approval workflow processes
Maintain user security and security roles within the pension administration system to include need-only access for pmrs staff to cpas tables and databases through authorized analytical applications.
Manage batch jobs processing and evaluate system error logs, as needed
Uses cpas enterprise tools, reporting software or external tools to maintain or modify application, views, reports or web portals in support of business requirements.
Assist in development of pension administration system custom views for internal and external user consumption.
Supports the pmrs disaster recovery plan and continuity of operations.
Conducts research, learns new technologies and otherwise remains current in industry best practices.
General functions:
Conducts meetings with executive staff, supervisory management, technology staff, pmrs associated vendors and independent contractors to evaluate current and future agency requirements
Demonstrates awareness of broad issues and trends and evaluate the impact of policy and procedure changes and adjust accordingly
Actively participates and positively contributes to discussions to develop, evaluate, enhance, and/or implement quality improvement practices, processes, procedures, or policies that have a strategic impact on agency operations
Prepares and presents briefings to executives or other senior management officials on complex/controversial issues
Communicate effectively, clearly and/or diplomatically, both written and orally, when in high value, complex or contentious situations
Actively participates with the application, implementation, monitoring, measurement, evaluation, analysis and adjustment within functional areas to ensure the quality standards are met
Other related duties as required.
Essential job functions:
Communicates effectively, both written and orally
Works independently and as part of a team
Learns new technologies
Thinks logically and analytically
Comprehends instructions, policies, procedures, and business processes
Uses a computer
Researches, evaluates, and compares information
Records data suitable for analysis
Prepares documentation
Develop solutions in a technical environment
Works additional hours as needed
Qualifications:
5 + years of pension administration / calculation experience
Cpas and vitech system knowledge is strongly preferred
Experience in implementation issue resolution
Proven ability to meet deliverables
Excellent communication skills
Ability to multi-task effectively
Experience using excel, word
Project management experience
Experience using crystal report writer, sql server reporting services, microsoft visio, microsoft project.
Prior experience of software implementation projects
Good general knowledge of current hardware and software technologies
Strong judgment, risk & issues management, and problem analysis techniques
Ability to troubleshoot details while maintaining the “big picture” view
Ability to manage high-pressure client situations and build trust with the clients
Ability to prioritize multiple simultaneous issues
Ability to present and communicate at a senior stakeholder level (internally & externally)
Ability to synthesize and communicate complex technical, product, and business issues
Self-motivated, “find a way to get it done” attitude
Outstanding time management skills and attention to details
