At edb
Chicago, illinois, united states
The world loves postgresIf you work with developers or data scientists or anyone wrangling data, you’ll probably see a sticker with the tusks and trunk of the postgres elephant on the lid of a nearby laptopEdb has a lot to do with that.
We’ve been major contributors to postgres since the beginning, and we are proud to call thousands of boundary pushing customers our partnersProud though we are, we are not resting on our laurelsThere’s plenty of work to doThe good news is that everything we do will impact postgres, which is to say that it will impact the worldNo pressure.
Directly manage the rdba relationship for assigned customers
Daily engagement with customers to help direct team efforts on explicit issues
Weekly communications regarding existing cases and efforts on active solution plans or changes
Monthly roll-ups of the weekly engagements
Quarterly presentations of the rdba relationship that should consist of:
Overall service health
Event summaries
Status on proactive recommendations (capacity analysis, performance analysis, etc)
Status on how current activities serve customer`s operational and business targets
Aligned approach for future needs between the remotedba team, professional services and sales
Regular service review with the customer management
Manage database health scan execution for customers
Communicate with professional services for active engagements or opportunities that are not covered by remotedba (such as flex needs, expansions, etc)
May require occasional short-term on-site – limited and delivered as exceptions
Voice of the customer & service
Ensuring a consistent narrative and motivating presence which can understand the perspective and desires of the customer, and then respond with proper internal context where it may pertain to process, product or other needsExamples include:
Feature requests: engagement with development and senior support to identify and approach new product needs.
Offering customization: working with the remotedba team and support leadership to help augment or create offerings which may be needed by the customer.
Experience improvement: working with support leadership to continually find opportunities to improve the direct service experience as well as other broader company opportunities identified within a customer.
Basic qualifications
5+ years of experience in postgresql, database solutions architecture, management and administration, including query design, optimization and database troubleshooting
Previous experience in a customer facing profile.
Bachelor’s degree in computer science or applicable disciplines, or equivalent work experience
Ability to travel 15-20%, as needed once it`s safe
Preferred qualifications
Advanced experience in one or more of the following areas: software engineering, solutions design, cloud services design, operations management, database architecture, managed services
Significant fluency in two or more of the following: java, python, shell scripting, solutions performance optimization
Advanced experience in enterprisedb’s product suite (edb postgres, postgres enterprise manager, replication tools, backup tools)
Experience in any of the cloud providers ( aws, azure, google) is desirable.
Exposure in kubernetes and microservices will be a strong plus
Enterprise customer-facing experience as a technical lead or strategic technical representative
Experience in a 24x7 services and/or support environment
Strong project management capability or experience
#li-remote
We know it takes a unique mix of people and skills to help us in our mission to supercharge postgres, and we understand that not everyone will check every boxWe’d love to hear from you and we want you to apply!
Edb is proud to be an equal opportunity workplaceWe celebrate diversity and are committed to creating an inclusive environment for all employeesEdb was built on a commitment to trust and respect each other and to embrace an array of people and ideasThese values remain at the center of our culture and are key to our company’s integrity.
