Job details
Job type full-time
Full job description
Day-to-day project management and oversight of client engagements, including status report generation, weekly meetings/calls, monthly meetings, communications with account stakeholders, communications with internal stakeholders, strategy sessions, and first level escalations
Fully understand the client’s business including objectives, roles, and concerns
Effectively work with multiple departments throughout project development and implementation.
Assist with requirements gathering and documenting, training, client presentations, campaign results analysis, best practices recommendations, optimization and strategic recommendations
Coordinates or leads efforts with cross functional team to ensure accuracy and quality of deliverables and obtains proper sign off
Prepares well-organized, clear and concise communications
Responsible for monitoring and escalating scope changes
Responsible for alerting management of any significance client changes or barriers that impact budget and/or timelines
Point of contact for the client; liaison to epsilon; represent the client interests; agency
Driver of communication with client; expectation setting, ex: budget, timeline, scope
Support scoping and level of effort estimation for projects
Leverage knowledge of technology to support solutioning for client initiatives
Consistently strengthens and adds value to the client relationships
Managing 1-2 direct reports as needed
Provide leadership and mentoring to client service resources as assigned
Skills and experience:
Required: project/program management experience in an agency or client environment.
At least 6+ years of relevant client experience in multichannel marketing; specifically digital/email, direct mail and social media marketing or other related disciplines; at least 6+ years of relevant agency experience
Pharmaceutical marketing experience preferred
Demonstrated experience in working within a cross-functional and/or matrixed team environment
Strong understanding of email and/or digital marketing processes
Demonstrates a clear aptitude for managing projects
Excellent communication skills, both written and oral.
Self-directed with a sense of urgency in solving client issues
Ability to adapt to difficult situations
Willingness to travel (occasionally)
Bachelor’s degree highly preferred
Additional information
Great people, deserve great benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordinglyIf you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.
Epsilon is an equal opportunity employerEpsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local lawEpsilon also prohibits harassment of applicants and employees based on any of these protected categories.
Epsilon will provide accommodations to applicants needing accommodations to complete the application process.
For san francisco bay and los angeles areas: epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the city of los angeles’ fair chance initiative for hiring ordinance and san francisco police code sections 4901-4919, commonly referred to as the san francisco fair chance ordinance.
Applicants with criminal histories are welcome to apply.
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