Job details
Job type full-time
Full job description
Description: do you enjoy talking with people over the phone? do you have a background in sales or customer service? are you looking to contribute to the overall success of a great organization? have you been searching for a great company that`s family owned, that recognizes your contributions, and has a great environment? a company whose goal and purpose is to improve the lives of families? take a look at equity resources!
Primary function:
The primary objective of the inside sales support specialist is to contact previous customers and prequalified borrowers via outreach sales calls to keep in touch, solicit referrals, solicit new applications, and ask how servicing is being handled, as well as solicit business by contacting prequalified applicants to keep in touch, take applications, price the loan, set up a borrower call with the mortgage specialist to review options, and keep the borrower up to date throughout the loan process when appropriate** position requires ability to obtain approved mortgage loan originator license in multiple states..
Duties:
Follow-up and maintain contact with all borrowers who have applied for a prequalification until they find their home and apply for the mortgage financing.
Contact previous customers to solicit future refinance or purchase business; asking for referrals at every opportunity
Contact previous customers and solicit feedback on their servicing experience; asking for referrals at every opportunity
Take applications as needed or direct the borrower to apply on our website, answering borrower questions about the application process.
Follow-up with borrowers who have not completed the application process to answer their questions and encourage them to apply.
Utilize the computer through our loan original system (encompass) for communication and access of daily rates, credit reports, automated underwriting responses, and transmitting the loan to processing.
Analyze borrower’s financial status, credit, and property evaluations to determine feasibility of granting the mortgage loan.
Communicate to all borrowers from the application to closing phase of their loan to keep them informed on the progress, if determined.
Schedule meetings between the borrower and mortgage specialist to review options.
Continuously track results from all contact with previous customers and update management as requested regarding progress.
Handle customer complaints and take appropriate action to resolve them.
Achieve results based on set goals for daily contact with previous customers or prequal customers.
Maintain high levels of customer service while managing each applicant`s and support staff`s expectations.
Maintain knowledge of available loan products, processing procedures, and underwriting and general departmental guidelines.
Complete annual state-specific continuing education requirements to maintain licensure in each applicable state.
Support the company’s strong relationship of “raving fan service” culture through on-going customer contact, quality customer service, and superior product knowledge.
Attend and participate in all company meetings as required.
Adhere to all federal and state regulations and follow the code of ethics as outlined by equity resources, inc.
Any other duties as assigned.
Requirements:
Bachelor’s degree in business management, finance, administration, or related field (or equivalent combination of education and experience).
Must have ability to pass national mortgage licensing exam and obtain appropriate state-specific mortgage banking licenses (if not in possession of existing license) within an acceptable timeframeRequires credit in good standing.
Minimum of 2-3 years prior experience in a role entailing customer service and/or sales responsibilities, with a preference for prior call experience.
Must be comfortable with and enjoy talking all day.
Must have ability to effectively communicate with co-workers and all outside vendors and lenders.
Ability to learn, retain, and apply knowledge of conventional and government lending guidelines
Ability to learn, retain, and apply knowledge of residential mortgage processing, underwriting, and closing procedures
Ability to learn, retain, and apply knowledge of federal lending regulations governing real estate lending
Must be self-motivated with strong desire to excel in a competitive environment
Demonstrated proficiency with computer systems and software programs including microsoft word, excel, and outlook required; experience with electronic mortgage processing systems such as encompass preferred.
Demonstrated strong verbal communication and interpersonal skills, particularly conveying good tone and pitch through a pleasant ‘phone voice’, with an energetic personality.
Demonstrated teamwork, customer service, and detailed organizational skills
Proven track record in working with all levels of staff and management
Ability to work individually and in a team environment including virtual team members, to successfully meet deadlines.
Ability to read and comprehend complicated instructions, short correspondence, memos and to use good grammar.
Ability to apply common sense understanding to carry out detailed written or oral instructions.
Ability to think independently and solve issues and problems without intervention, demonstrating soundjudgement.
Equity resources, incIs a privately owned and operated mortgage bank headquartered in newark, ohioWe are licensed in 18 states, including washington d.c., and operate branch offices in many of those locationsOur vision and purpose at equity resources, incIs quite simply to improve the lives of familiesWe pride ourselves in creating raving fans of our customers and our employeesWe are celebrating our 28th year in business and are continuing to grow! come join our team!
Equity resources offers a comprehensive total compensation and benefits package that includes medical, dental, and vision insurance; 401(k); company-paid life insurance; and much more!
Equity resources is an equal opportunity employerIt does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
Job type: full-time
Work location: multiple locations
