Job details
Job type full-time
Full job description
Description: no mortgage experience required!!
We are looking for an experienced manager to join our industry-recognized, family-owned company who recognizes your contributions and has a philosophy of no layoffs during the down-seasonA company whose goal and purpose is to improve the lives of familiesWe would love for you to take a look at equity resources! we are a fun and friendly environment where we work together to meet our daily goalsPosition reports to our newark, oh headquarters, but work can generally be done remotelyLet`s talk about how we can work together!
Primary functions:
The primary objective of the manager is to oversee and manage individual operations-related departments to which they are temporarily assigned, which could be departments such as appraisals or disclosuresThis position requires a commitment to managing all operations of the department and have the drive to manage othersThey are also responsible for overseeing and managing various other operations functions for the organization to ensure they are running smoothly and meeting established metrics (these could include loan file set-up, document prep, shipping, post-closing, and trailing documents)As a manager in our operations area, you will continually review processes to identify and remediate inefficiencies and implement changes.
Duties:
The following duties would be applicable:
Manage the functions and monitor daily pipelines of loan set-up, doc prep, shipping, post-closing, and trailing docs to ensure all work is completed in an accurate manner within timing requirements.
Review and reorganize resources within the department as necessary to ensure even flow of business and make suggestions for reallocation of resources as projects complete and shift to other priorities.
Meet with employees on a regular basis to assign/review daily production goals and ensure work is being completed; make suggestions for better productivity and re-organize as needed.
Monitor and report monthly performance volume and metrics; meet with employees to share results and make recommendations.
Continually assess processes to identify opportunities for better workflow and/or efficiencies; implement creative strategies for improvement.
Train and develop employees to do their job effectively, ensuring changes in process are appropriately communicated and implemented throughout the team; ensure appropriate cross-training in order to develop employees and ensure coverage in areas as volume fluctuatesMaintain up-to-date, clear instruction manuals for all positions.
Perform general management responsibilities, including: responding timely to employee issues and questions, assisting in the staffing and hiring process for department positions; coaching and motivating employees to obtain their best, reviewing performance both formally and informally, and maintaining confidential employee records and correspondence.
Promote and ensure our goal of creating raving fans is a department and individual focus at all times – for both loan officers and borrowers.
Learn and remain up-to-date on the responsibilities and daily flow of each department position in order to answer questions and identify inefficiencies, streamlining opportunities, and potential improvements.
Respond effectively and timely to calls and emails regarding miscellaneous inquiries, escalated requests, and issues regarding setup and closing of loans.
Manage specific projects for management
Maintain a high level of confidentiality at all times
Any other duties as assigned
Requirements:
Bachelor’s degree in business management, finance, administration (or equivalent combination of education and experience).
Minimum 2 years’ experience in managing, leading and/or directing teams; including coaching, development, and process improvement.
Ability to learn federal conventional and governmental real estate lending guidelines, as well as residential mortgage processing, underwriting, and closing procedures is required.
Must possess demonstrated teamwork and customer service skills.
Proven track record in working with all levels of staff and management.
Strong desire to excel in a competitive environment.
Demonstrated proficiency with computer systems and software programs including microsoft word, excel, and outlook required; experience with electronic mortgage processing systems such as encompass preferred.
Strong written and verbal communication skills.
Self-motivated with ability to think creatively and solve issues independently without intervention.
Ability to effectively communicate to co-workers, outside vendors and lenders.
Ability to apply common sense understanding to carry out detailed written or oral instructions.
About us:
Equity resources, incIs a privately owned and operated mortgage bank headquartered in newark, ohioWe are licensed in 18 states, including washington d.c., and operate branch offices in many of those locationsOur vision and purpose at equity resources, incIs quite simply to improve the lives of familiesWe pride ourselves in creating raving fans of our customers and our employeesWe are celebrating our 28th year in business and are continuing to grow! come join our team!
Equity resources offers a comprehensive total compensation and benefits package that includes medical, dental, and vision insurance; 401(k); company-paid life insurance; and much more!
Equity resources is an equal opportunity employerIt does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
Job type: full-time
Work location: multiple locations
