Quality Control Reviewer

Job details

Salary $18 - $25 an hour job type full-time number of hires for this role 1

Full job description

Job title: quality control reviewer job family: qc

Department: quality control team e/ne status: non‐exempt

Location: office and/or remote travel: n/a

Compensation: hourly ‐ varies with experience position type: full time

Reports to: srQuality control reviewer manages others: no

Job description

Job summary

A quality control reviewer is responsible for ensuring that high quality appraisals are delivered to the client in a timely manner.

Summary of role and responsibilities

 conduct a thorough review of appraisal reports and validate appraisal findings based upon industry recognized best practices, logical analysis, sound judgement and equity’s integrated qc policy

 act as a resource for panel appraisers as needed by utilizing previous experience and knowledge to assess reports for potential issues and locate additional information required to improve the quality of appraisals delivered to the client(s)certify appraisal reports comply with client requirements, conform to
Gse/hud/investor guidelines and meet uspap minimum standards

 ensure each client’s specific requirements, if any, are present in the appraisal report

 ensure all appraisal reviews and revision requests are handled in a timely manner and any delays are properly relayed to the client or escalated to the srQuality control reviewer for proper resolution

 provide excellent customer service, both written and verbal, to ensure a positive client and appraiser experience

 maintain a professional and efficient peer‐to‐peer relationship with clients, appraisers and co‐ workers/team members at all times

 adhere to internal policies and procedures to ensure regulatory compliance

 other tasks as assigned to help other team members and/or equity solutions as a whole

Expectations

 daily review expectations for a new qc reviewer by 90 days will be set based on volume and the use of automated review toolsQuestions on clients and orders are still expected.

 review queues will fluctuate depending on multiple variables such as but not limited to different clients, type of client, order types and/or automated review tools in place.

 must: when free time presents itself, it is expected that the reviewer will reach out to see where help is needed within the team or reach out to the supervisor for additional tasks when possible

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Job description

Minimum knowledge, skills and abilities

 excellent customer service and written and verbal communication skills.

 ability to pay meticulous attention to details on multiple orders with various clients.

 ability to prioritize multiple duties while still adhering to deadlines.

 able to handle the fast‐paced environment of the position without getting easily overwhelmed.

 ability to relay any concerns or stress to team lead and/or manager so as not to affect your work.

 ability to learn the company’s appraisal management software

 ability to utilize microsoft office programs

Experience requirements

 experience reviewing appraisal/valuation reports

 appraiser’s license preferred but not required

Computer skills requirements

 proficient in microsoft windows environment

 proficient in technology

 knowledge of appraisal management platform software desired but not required

 knowledge of automated appraisal review products

Work environment

Work is performed within an office environment, with standard office equipment providedRemote employees are required to maintain a professional work environment as if in an office setting without distractions that could disrupt the employee’s work and/or communication with clients, appraisers and co‐workers.

Physical factors

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this jobWhile performing the duties of this job, the employee is regularly required to sit for extended periods of time; use hands to handle or feel the computer; reach with hands and arms and talk or hear.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classificationThey are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classifiedAll personnel may be required to perform duties outside of their normal responsibilities from time to time, as neededAll personnel may be required to work overtime during peak seasons.

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Job type: full-time

Pay: $18.00 - $25.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Overtime
Weekend availability

Work location:

Fully remote

Work location: remote