Job details
Job type full-time
Full job description
Company description
Etsy is the global marketplace for unique and creative goodsWe build, power, and evolve the tools and technologies that connect entrepreneurs with buyers around the worldEtsy, inc.`s `house of brands` portfolio has expanded to now include four individually distinct ecommerce brands – etsy, fashion resale marketplace depop, musical instrument marketplace reverb, and brazil-based handmade goods marketplace elo7As an etsy employee, you’ll tackle unique problems alongside talented coworkers committed to keeping commerce humanWe`re large enough that you`ll focus on meaningful, complex challenges, but small enough that you can make a rewarding impact.
Job description
About the team
Etsy’s product research team focuses on using multi-methods research to guide the development of buyer and seller experiences in our dynamic marketplace of unique itemsWe collaborate with our partner teams through all stages of product development, from identifying initial opportunities, to refining the user experience, to analyzing the impact of our efforts and highlighting improvement areas.
About the role
As a ux researcher on etsy’s product research team, you will work in partnership with product managers, designers, engineers, and alongside other researchers and data scientists to deliver insights that will craft the future of human commerce on etsy.
You know how to conduct professional-quality user experience research, incorporating both qualitative and quantitative methodsYou work well with others, and have proven instincts about when to hold the line on methodological rigor, and when to adapt to the changing demands of a projectMost importantly, you approach your work with a genuine sense of curiosity and empathy, and you’re willing to challenge conventional wisdom to find the right answer!
Your day-to-day might include:
Partner with product managers, designers and marketers to guide product development and refinement, drawing on expertise in user research and ux standards
Independently define project scope and apply appropriate methodologies to manage a research `portfolio` of foundational and evaluative insights
Educate stakeholders on accessibility best practices and implement accessible recruitment panels and testing methods to scale the work across etsy
Conduct on-site, remote, and in-field user research studies with etsy buyers and sellers
Work closely with other researchers and data analysts to develop broad approaches to meeting partner needs
Share tangible findings and prioritized recommendations on a regular basis, to encourage marketplace health and drive etsy’s business goals
Manage third-party research vendors (e.g., research agencies, moderators) as necessary
Promote proven user research methodologies across the company
This is a full-time position reporting to the senior product research managerWe offer flexible workplace policies that can accommodate work from home candidates who are comfortable traveling to an office location 2-3 times per weekLearn more about our flexible work modes and vaccination policy here.
Qualifications
About you
Can demonstrate an in-depth understanding of a range of user research methods and a deep understanding of modern trends in web and app design
Have approx3+ years experience conducting ux research, employing methods such as in-depth user interviews, contextual inquiry, journey mapping, participatory design, and usability testing
Experience leading research at different parts of the product development process, from discovery to delivery
You are a strong communicator and storyteller, with the ability to hold your own in a meeting and present research findings with a customer-centric perspective
You are ambitious, meticulous, and able to manage multiple projects at a time
Experience with sql, qualtrics, remote testing tools, or experiment design a plus
Additional information
What`s next
If you`re interested in joining the team at etsy, please send a coverletter and resume telling us why you`d be right for the positionAs you`vehopefully seen already, etsy is a place that values individuality andvarietyWe don`t want you to be like everyone else - we want you to belike you! so write to us and tell us what you`re all about.
Our promise
At etsy, we believe that a diverse, equitable and inclusive workplace makesus a more relevant, more competitive, and more resilient companyWeencourage people from all backgrounds, ages, abilities, and experiences toapplyEtsy is an equal opportunity employerWe do not discriminate on thebasis of race, color, ancestry, religion, national origin, sexualorientation, age, citizenship, marital or family status, disability,gender, gender identity or expression, pregnancy or caregiver status,veteran status, or any other legally protected statusWe will ensure thatindividuals with disabilities are provided reasonable accommodations toparticipate in the job application and interview process, to performessential job functions, and to receive other benefits and privileges ofemploymentWhile etsy supports visa sponsorship, sponsorship opportunitiesmay be limited to certain roles and skillsets.
For u.sRoles only:
Many etsy roles are open to remote candidates, and you`ll be able to identify which ones within the location header of each job descriptionWe`re open to remote hires from all u.sStates except hawaii and alaskaFor candidates who will work remotely from colorado, visit this link for information related to colorado`s equal pay for equal work act.
