Job details
Salary $55,000 - $65,000 a year job type full-time
Full job description
Are you a rock star? or better yet, do you have rock star it and people skills? want to join an elite it team that brings their a-game every day? agility technologies group is looking for a network and system administrator to become an integral part of our team that provides technology support to small and medium sized businesses all over the usWe passionately believe in the support of our clients and strive to deliver best in class service on every call, every contact, every day.
Our core values define who we are as a company as well as the people who work hereThese drive us and are what we get up for every day.
We wow our customers
We are brutally honest and speak up
We commit and do what we say we will do
We believe in helping first and being of service
We are obsessed with growing and learning
We are humbly confident
The position:
Our network and system administrator is critical piece in our team and is responsible for the delivery of reactive technical support in an escalation role, as well as proactive client requests and project supportThis role will also provide continual improvement of processes and standards to provide a consistent client experienceQualified candidates must have the ability to communicate to clients and co-workers at both technical and non-technical levelsIdeal candidates are self-directed, innovative, organized, flexible and can consistently maintain our high-quality standardsThe desire and drive to build and maintain customer relationships is a key function of this roleThis candidate will also be able to exhibit a sense of urgency in providing exceptional quality service to clients as well as setting and managing expectations.
Qualifications:
High school diploma required, higher level degree desired
Work experience:
It experience: 4 years required; 5 years preferred
Msp experience: 2 years required; 3 years preferred
Additional knowledge, skills, and responsibilities:
Ownership of assigned tasks
Coordination of service via phone, email using our psa system
Being able to adapt and learn quickly
Ability and desire to develop relationships with clients and internal staff
Follow process and identify possible improvements
Time management skills
Exceptional written and verbal communication skills
Knowledge and experience with microsoft server and pc products at a high level
Windows server
Azure
Sharepoint
Active directory
Advanced administration of o365 platform
Virtualization experience and implementation
Vmware
Hyper-v
Experience troubleshooting and installing firewalls, routers, switches
Sonicwall
Ubiquiti, hp, cisco
Knowledge and experience with advanced networking principles
Ability to create network diagrams and other internal use documentation
Hardware, networking, and pc operating system advanced troubleshooting skills
Preferred knowledge, skills, and competencies:
Use of documentation platform
Use of connectwise manage
Use of connectwise automate
Hr information:
Remote work from home position
Company provides all tools needed to be successful
Health benefits
Company paid 100% for employee
20 days of pto
Must be able to pass a background check
$55,000-$65,000/year negotiable with experience
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