Job details
Salary $50,000 - $60,000 a year job type full-time
Full job description
Some it superheroes wear capesAt techgen our superheroes just happen to eat doughnuts and drink beerSound like your kind of people? techgen is currently searching for someone to become an integral part of our elite team that provides technology support to small and medium sized businesses in the minneapolis/st paul metro areaWe passionately believe in the support of our clients and strive to deliver best in class service on every call, every contact, every day.
What makes us cool:
Co-worker came in late? guess who is bringing the doughnuts
Beer keg with two different styles
Weekly team training classes
Team meals
Regular check-ins to keep your career moving forward
Why we are different:
Our core values define who we are as a company as well as the people who work hereThese drive us and are what we get up for every day.
Courage - doing the right thing, the right way, for the right reason
Reliability – delivering consistent, positive results
Passionate - a friendly team, engaged in continual improvement
Forward thinking – considering the big picture at all times
The position:
Our tier 2 engineer is a critical piece in our team and is responsible for the delivery of reactive technical support in an escalation role, as well as proactive client requests and project supportThis role will also provide continual improvement of processes and standards to provide a consistent client experienceQualified candidates must have the ability to communicate to clients and co-workers at both technical and non-technical levelsIdeal candidates are self-directed, innovative, organized, flexible and can consistently maintain our high-quality standardsThe desire and drive to build and maintain customer relationships is a key function of this roleThis candidate will also be able to exhibit a sense of urgency in providing exceptional quality service to clients as well as setting and managing expectationsThis position is open to both local and remote candidates.
Qualifications:
High school diploma required, higher level degree desired
Work experience:
It experience: 2 years required; 3 years preferred
Msp experience: 1 years required; 2 years preferred
Escalation it experience
Use of psa/ticketing system
Additional knowledge, skills, and responsibilities
Ownership of assigned tasks
Coordination of service via phone, email using our psa system
Being able to adapt and learn quickly
Ability and desire to develop relationships with clients and internal staff
Follow process and identify possible improvements
Time management skills
Exceptional written and verbal communication skills
Experience troubleshooting and installing servers, firewalls, routers, switches
Knowledge and experience with microsoft server and pc products at a high level
Knowledge and experience with advanced networking principles
Ability to create network diagrams and other internal use documentation
Hardware, networking and pc operating system troubleshooting skills
Preferred knowledge, skills, and competencies:
Certifications: a+; network+, security+ and/or ccna preferred
Use of documentation platform
Use of connectwise manage
Use of connectwise automate
Hr stuff:
Medical benefits
Company paid 100%/employee; option to add spouse/family
10 days of pto
401k with 3% match after 90 days of employment
Benefits available after 30 days of employment
Must be able to pass a background check
$50,000-$60,000/year negotiable with experience
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