Job details
Job type full-time
Full job description
The challenge
Eventbrite is a big, bustling marketplace where anyone can post an event in minutes or buy a ticket in secondsThe policy and platform operations team works behind the scenes to ensure our creators get paid and our attendees find amazing eventsWe make great experiences happen reliably and without unnecessary risks even as eventbrite launches innovative features and expands into new markets across the worldOur data analysts are focused on developing metrics to show that the team demonstrably improves the trust our users have in the platform while staying efficient.
The team
The policy and platform operations team is a small, high-performing, multi-disciplinary team ranging from payment specialists to fraud data scientists to platform policy designersWe work together toward the common goal of making eventbrite the trusted marketplace for live experiencesWe are vigilant for emerging problems, and we strive to solve them together with a flexible approach and a thirst for innovative solutions to complex problems.
The role
You will design and maintain the metrics at the center of our team strategy and develop the insights that keep us as efficient and effective as we can beYou will work with platform operations managers to develop metrics that track program efficiency and help define what platform trust means for our usersYou will work with analysts and business partners across the company to leverage data from our full catalog of product features, to tie our team metrics to critical business metrics like retention and customer satisfaction, and to share the team’s results with our partners in product, finance and policyAs you identify opportunities for improvements in both efficiency and trust, you will collaborate with decision and data scientists to push your ideas from the lab into the field.
The skill set
Expertise in producing actionable reporting, dashboards, and data visualizations using business intelligence tools such as tableau (3-5 years)
Expertise in sql including designing etl data processing to provide stable reporting in a dynamic data environment (3-5 years)
Experience with statistical analysis packages for insights development such as pandas, r, stata, sas, or microsoft excel
Proven ability to collaborate closely with business stakeholders on data-driven decision making and turning analytical insights into actionable recommendations
Bonus points
Experience tracking operational teams especially in an anti-abuse space such as fraud, spam, content policy, or trust and safety.
Understanding of big data and data processing technologies like spark, airflow, hive, and/or presto
Active eventbrite user with a passion for live events
What we offer
At eventbrite, we strive to support our britelings and their loved ones through different stages of life with robust and attractive benefits, financial and physical wellness options, and great perks.
In addition to offering a competitive salary and company stock, we have other great benefits availableIn the briteland, you’ll find great medical plans, fertility and adoption benefits, wellness reimbursement, generous parental leave, on-site services, and much more.
We care about your mental health and wellbeing
Our employees enjoy free coaching sessions with modern healthWe also offer free therapy sessions with a psychologistYou’ll also have access to private medical insurance for you and your family, that includes dental careAnd if you like sports, we have our wellness program to pay for your gym expenses.
Ongoing training and career development is an important part of our culture
We offer unlimited access to courses in udemy, language exchange programs, internal training, briteling talks, workshops and weekly sessions with our ceo
Work-life balance is extremely important to us
Our employees can choose what works best for them: work in one of our offices, be fully remote or the best of both worlds! we believe in a flexible working environment to allow britelings to perform at their best ensuring a healthy work-life balanceWe have recently implemented britebreak fridays: all britelings turn off their computers and take the first friday of every month off to focus on their wellbeing.
We are currently working on becoming compliant with the new regulations in coloradoUntil we are able to do so, this role cannot be performed in colorado
About eventbrite
Eventbrite is a global self-service ticketing and experience technology platform that serves a community of nearly one million event creators in over 180 countriesSince inception, eventbrite has been at the center of the experience economy, transforming the way people organize and attend eventsThe eventbrite platform provides an intuitive, secure, and reliable service that enables creators to plan and execute their live and online events, whether it`s an annual culinary festival attracting thousands of foodies, a professional webinar, a weekly yoga workshop or a youth dance classWith over 300 million tickets distributed to more than 4 million experiences in 2019, eventbrite is where people all over the world discover new things to do or new ways to do more of what they love.
Is this role not an exact fit?
Sign up to keep in touch and we’ll let you know when we have new positions on our team.
Eventbrite is a proud equal opportunity/affirmative action employer supporting workforce diversityWe do not discriminate based upon race, ethnicity, ancestry, citizenship status, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, registered domestic partner status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military or veteran status, mental or physical disability, political affiliation, status as a victim of domestic violence, assault or stalking, or other applicable legally protected characteristics.
