Job details
Job type full-time
Full job description
Everly health is the leading digital health company at the forefront of the $300 billion dollar virtual diagnostics-driven care industryOur mission is to improve the lives of millions with a fully integrated digital care platform for consumers and businessesWe continue to innovate in the space by delivering more care to more people on a seamless diagnostics-driven platform.
Everlywell, the consumer-initiated at-home laboratory testing brand within everly health, has helped over 1 million people manage their health and wellness with easy at-home tests, physician-reviewed results and actionable intelligence delivered digitally in daysYou know your body best, and we believe information about the way your body works should be fully visible and available to you however and whenever you need it.
We are hiring a lab network operations associate to serve as a central point of contact for owned and partner laboratoriesThe person will be joining a team of high performers who work behind the scenes to deliver a seamless experience for our customers.
Reporting directly to the manager of lab network operations, you will be part of a team responsible for ensuring our customers have a positive experience with our test results platform and our labs can seamlessly communicate with our support teamIn addition to tackling daily issues, the ideal candidate is interested in working cross-functionality to fully understand the end-to-end lifecycle of a sample and identifying areas for improvement and optimization.
We are in high growth, startup mode and need someone who is willing to get their hands dirtyIf you are passionate about in-home testing and improving healthcare and are looking for an opportunity to learn, build, optimize, and grow, everly healthis the place for you.
What you`ll do:
Communicate with laboratory partners to resolve customer inquiries
Monitor laboratory turnaround times and issue rates (and share feedback to improve these metrics)
Serve as a liaison between our lab partners and customer support teams to resolve internal or customer-facing issues
Partner with our customer support teams and labs for troubleshooting and supporting new product initiatives
Represent lab network operations on cross-functional initiatives within everly health
Who you are:
Bachelor’s degree and 2+ years customer-facing experience or 6+ years of customer-facing experience in lieu of a bachelor’s degree
Proficient in g-suite, with intermediate proficiency in excel and/or google sheets
Excellent written and verbal communication skills
Thrives in a fast-paced environment; able to stay level-headed under pressure
Team player who proactively provides support to others
Interested in interacting with labs, internal and owned, to resolve customer issues
Quantitative mindset for data-driven decision making
Familiarity with sql or tableau a plus
Prior experience in a high-growth, consumer startup environment a plus
Passion for improving healthcare
You`ll love working here:
Venture backed by top-tier firms
The opportunity ahead knows no bounds
Open vacation policy
Employee discounts
Paid parental leave
Health benefits
401(k)
No external recruiters - individual applicants only
Everly health is committed to providing equal employment opportunities in all employment practicesAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
Hipaa disclaimer: this role will be in an environment that has access to protected health information (phi) and all security standards to protect phi must be followed.
